Patient Relations Assistant/OnCall--Chandler Emergency Department at University of Kentucky – Lexington, Kentucky

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Relations Assistant/OnCall--Chandler Emergency DepartmentRequisition NumberDU14297Department NameH3020:Admitting and Registration ServicesWork LocationLexington, KYSalary Range16.20Type of PositionStaffPosition Time Status On CallRequired EducationHigh School/GEDRequired Related Experience3 1/2 years of related education/experience perferred but not required.Required License/Registration/CertificationN/APhysical RequirementsRequires periods of sitting, standing, and walking. May require lifting/pushing/carrying objects up to 15 pounds.ShiftPositions available are 12.5 hour shifts.

Shift available:
Weekday and Weekend nights 6:45a to 7:15p
Overtime possible/unlimited, picking up shifts outside of day shift hours also possible.

Will be cross-trained for Chandler, Good Samaritan and EmPATH ED Registration areas.

Training will be Monday – Friday 9a-5p (training is between 3-5 weeks). Will be required to attend New Employee Orientation which is held on a Monday from 8a-4:30p.

On-call staff may have the opportunity to advance to a full time position if desired. On-call positions is a great way to get your foot in the door at UKHC ED Registration Department. Possibilities are unlimited.
Job SummaryPosition includes the following:
- Arriving and Updating/Registration of Emergency Department patients
-Copay/payment collection at time of service
-Customer Service
Skills / Knowledge / AbilitiesHigh level of keyboarding accuracy and attention to detail. Ability to maintain calm during stressful situations and provide excellent customer service. Ability to effectively prioritize work. Must have schedule flexibility.

Does this position have supervisory responsibilities? NoPreferred Education/ExperienceFLEXIBLE/OPEN AVAILABILITY PRFERRED. Prior patient registration experience preferred. Customer service background such as retail, call center, hospitality, etc., also very helpful.Deadline to Apply01/29/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How much direct experience do you have using a computer (e.g. keyboarding, data entry, and e-mail)?
   • None
   • More than 0, up through 2 years
   • More than 2 years, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * How many years of paid work experience do you have in a customer service position?
   • None
   • More than 0, through 1 year
   • More than 1 year, through 3 years
   • More than 3 years, through 5 years
   • More than 5 years
3. * Which of the following best describes your years of experience in patient registration?
   • None
   • More than 0, less than 1 year
   • More than 1 year, less than 2 years
   • More than 2 years, less than 3 years
   • More than 3 years
4. * Describe how your skills and experience make you a good fit for this position.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter