Install Coordinator at Larry and Sons – Hagerstown, Maryland

Install Coordinator

Larry & Sons
Hagerstown / Baltimore, MD

Job Description
Larry & Sons is seeking an Install Coordinator to manage and schedule installations with urgency and precision. This role serves as the operational hub between Sales, Installers, Service, and Customers—keeping install crews productive, customers informed, and departmental revenue goals on track.
If you’re organized, detail-oriented, and thrive in a fast-paced environment, this is a critical role with real impact.

What You’ll Do

• Schedule sold installations and assign install crews in ServiceTitan
• Prioritize jobs to keep installation teams working with minimal schedule gaps
• Communicate with customers regarding install dates, timelines, and next steps
• Maintain and update the Install Board daily
• Prepare permits and required documentation prior to installations
• Ensure equipment is properly recorded, registered, and documented
• Register warranties and rebates for customers and the company
• Assist customers with inspections and post-install needs
• Make post-install follow-up calls to ensure the highest level of customer satisfaction
• Provide administrative support to the Install, Sales, and Service teams as needed

What We’re Looking For

• Strong multitasking, organization, and prioritization skills
• Excellent written and verbal communication
• Customer-focused, professional demeanor
• Ability to thrive in a fast-paced, goal-driven environment
• Strong attention to detail and follow-through
• Team-oriented mindset with a strong sense of ownership

Qualifications

• Prior customer service or administrative experience required
• ServiceTitan experience preferred (not required)
• Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint)
• High School Diploma or equivalent required

Work Environment

• Office-based position (not remote)
• Ability to sit and work at a computer for extended periods
• Ability to lift up to 30 lbs if needed

Why Larry & Sons?

• Well-established, growing home services company
• Strong leadership and clear processes
• Key role with visibility and impact
• Opportunities for advancement and career growth

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations.

Disclaimer:
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE