Employee Relations Specialist at Master Trades Group – Sanford, Florida

Employee Relations Specialist

Job Description

Employee Relations Specialist

Master Trades Group | Remote-Local to Tampa, Orlando, Cocoa Beach, FL or Louisville, KY

Compensation: $85,000-95,000 Annually

Travel: 25%

Join a Fast-Growing Home Services Platform

Master Trades Group is a private-equity-backed residential services platform operating 12+ trusted local Plumbing, HVAC, and Electrical brands across multiple states. Our brands share one mission: to deliver same-day, expert service rooted in trust, professionalism, and community reputation.

We’re looking for an Employee Relations professional who will support both field and corporate teams by strengthening manager capability and delivering consistent, high-quality employee relations support.

What You’ll Do:

• Provide financial modeling and scenario analysis to support investment decisions, capital allocation, and operational improvements. Manage accurate and timely investigation files, employee relations tracking, and required documentation.
• Lead and actively coach managers on performance management, documentation, corrective action, and employee development.
• Develop and conduct training for managers across topics including performance management, corrective action, and compliance.
• Conduct thorough, unbiased internal investigations into employee complaints, misconduct allegations and policy violations.
• Manage the company Concerns Hotline. Investigate, document, resolve and escalate concerns as necessary.
• Serve as a trusted advisor by building and maintaining high-trust partnerships with field and corporate managers, providing guidance on employee relations issues, conflict resolution, and workplace concerns.
• Partner with ADP and HR leadership on termination recommendations and support managers through termination processes, ensuring compliance with legal and internal requirements.
• Ensure consistent application of HR policies, employment laws, and internal procedures across all business units.
• Support compliance initiatives including audits, documentation reviews, and employee relations reporting.
• Identify trends and risks within assigned business units and collaborate with HR leadership on proactive solutions.
• Partner with HR, Operations, and Legal on escalated issues and complex employee matters.
• Ensure all HR actions and recommendations follow local, state, and federal employment laws (FMLA, ADA, EEO, wage & hour, etc.).
• Travel to MTG branch locations as needed to support investigations, training, and on-site HR support.
• Proactively lead engagement initiatives and internal events designed to foster a positive and high-performance work environment.

What We Are Looking For:

Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
• 5+ years of HR experience with a strong emphasis on employee relations, performance management, and workplace investigations.
• Experience in home services, skilled trades, retail, or similarly fast-paced, high-turnover environments.
• Proven experience supporting multi-location operations and field-based workforces.

Technical & Compliance Knowledge:

• Strong working knowledge of employment laws and regulatory compliance.
• Experience partnering with HR systems and vendors to support employee relations processes (ADP experience preferred).

Key Competencies:

• Trusted Advisor: Demonstrated ability to coach and support managers through sensitive and complex employee issues.
• Strong Communicator: Exceptional verbal, written, and documentation skills.
• Problem Solver: Applies sound judgment and practical solutions in high-pressure situations.
• Highly Organized: Effectively manages multiple priorities across locations and stakeholders.
• Adaptable & Field-Oriented: Comfortable operating in dynamic, people-facing environments.

Additional Requirements:

• Ability to travel to MTG locations approximately 25%.
• Comfortable working in a remote environment while regularly engaging on-site for investigations and manager support.

Comprehensive Benefits: Medical, dental, vision, 401(k) match, PTO, paid holidays, company-paid life, disability, EAP.

EOE