Community Engineer and Manager at Bonneville Labs, LLC – South San Francisco, California

Bonneville Labs is a flexible coworking and traditional lab space operator and developer optimized for a community of Bio-Doers, emerging biotechnology companies, community partners, and life sciences market leaders. Bonneville Labs believes that research and development organizations can innovate faster when their mind-share is freed up from operations to focus on discovery and product development. Bonneville Labs seeks to improve our world and lives by eliminating operational hurdles and reducing the cost of research and development for our member companies and allowing them to go forward, faster toward world changing discoveries and businesses.

About the role

The Community Manager is the ecosystem architect of Bonneville Labs. This is not a facilities role—it is a strategic position responsible for designing and growing the network of companies, investors, service providers, and scientific talent that makes Bonneville Labs an indispensable node in the biotech ecosystem.

You will own the full lifecycle of member experience and community growth: ensuring current members thrive, converting inbound inquiries into new members, and building Bonneville’s reputation externally through events, strategic partnerships, and compelling storytelling. You will lead and coordinate a small team that executes on events, marketing, and sales support, and you will be the primary architect of the Bonneville brand and ecosystem strategy.

The long-term trajectory for this role is Ecosystem Engineer—someone who has built the systems, relationships, and institutional knowledge to shape the direction of the Bonneville community and the broader network it sits within.

What you'll do

• Serve as the primary point of contact for current members; proactively identify and resolve issues related to facilities, resources, or community dynamics.

• Track member satisfaction and retention metrics; conduct regular check-ins and implement feedback loops. Target: maintain member retention above 90% and drive a high Net Promoter Score.

• Architect intentional connections between member companies—facilitating introductions, peer mentorship, and collaboration opportunities that accelerate R&D and create compounding value across the community.

• Manage day-to-day community operations using OfficeRnD; maintain and improve existing workflows and processes.

2. Inbound Sales & Member Onboarding

• Own the inbound sales funnel end-to-end: field inquiries, qualify leads, conduct tours, negotiate terms, and close new memberships.

• Execute a structured onboarding process that integrates new members into the community quickly and effectively—connecting them to relevant people, resources, and partners within the first 30 days.

• Maintain CRM hygiene in HubSpot; report on pipeline metrics, conversion rates, and revenue impact.

• Coordinate with sales support staff to ensure timely follow-up and a high-quality prospect experience.

3. Events & Programming

• Plan, budget, and oversee execution of events—networking, educational, demo days, workshops, and community socials—that serve both current members and the broader biotech/hard-tech ecosystem.

• Manage event budgets and track ROI; ensure events drive measurable outcomes in member engagement, brand awareness, and lead generation.

• Direct and coordinate the events team on logistics, programming, and post-event follow-up.

4. Strategic Partnerships & Ecosystem Growth

• Identify and cultivate relationships with organizations that bring direct value to members: venture capital firms, accelerators, service providers (legal, IP, regulatory, accounting), equipment vendors, university tech transfer offices, and government grant programs.

• Structure ongoing partnerships—not one-off introductions—that deepen the resources available to the Bonneville community. Target: 10% growth in the partnership ecosystem per quarter.

• Represent Bonneville Labs at external industry events and within local and national biotech ecosystems.

5. Brand, Storytelling & Marketing

• Own the Bonneville Labs brand strategy; coordinate with marketing staff on execution of social media, newsletters, website content, and PR.

• Tell the story of the Bonneville community—develop member spotlights, case studies, founder profiles, and milestone features that make the network’s impact visible and attract new members and partners.

• Ensure consistent brand voice and messaging across all channels and touchpoints.

• Storytelling and narrative framing are core competencies of this role, not afterthoughts. The ability to articulate what makes Bonneville’s community valuable—in writing, on social media, and in person—is essential.

6. Operations & Process Improvement

• Run and maintain established systems and processes for community management, onboarding, events, and sales.

• Identify bottlenecks and inefficiencies; propose and implement improvements to existing workflows.

• Manage and develop a small team responsible for events execution, sales support, and marketing content.

Measure of Success

• Member Retention: Maintain improve retention rates year-over-year.

• Member Satisfaction: Achieve and sustain a high Net Promoter Score through proactive engagement and rapid issue resolution.

• Ecosystem Growth: Grow the strength of partnership network by 10% per quarter—measured by new active partnerships, the strength of these partnerships and by increasing the network power of existing partnerships.

• Sales Performance: Meet quarterly targets for new member acquisition through fill of the inbound funnel.

• Event Impact: Deliver events that drive measurable engagement, lead generation, and brand visibility.

• Brand & Storytelling: Consistent, high-quality content output—member spotlights, case studies, social media, and newsletter—that builds Bonneville’s reputation.

Qualifications

Required

• 3+ years in community management, business development, or a related role—preferably in a co-working, incubator, or startup ecosystem environment.

• Demonstrated ability to manage an inbound sales funnel and convert leads to customers.

• Experience planning and managing events with budget accountability.

• Strong interpersonal skills; comfort engaging with technical founders, scientists, and executives.

• Proficiency with CRM tools (HubSpot preferred) and community management platforms.

• Experience managing or coordinating a small team.

• Strong written and verbal storytelling ability—you can articulate complex community value in compelling, accessible language across formats (social media, long-form, presentations, in-person).

Strongly Preferred

• Background in biotech, life sciences, or another hard science. Candidates with a degree or professional experience in these fields will be prioritized.

Also Preferred

• Experience with OfficeRnD or similar co-working management software; Hubspot CRM;

• Existing network within the local or national biotech/startup ecosystem.

• Experience building partnerships with VCs, service providers, or institutional stakeholders.