Banquet Houseperson at Charlestowne Hotels – Hendersonville, North Carolina

POSITION SUMMARY:

Properly set, clean and maintain all function rooms, service corridors, storerooms and public function areas in a safe, accident-free manner. Provide excellent customer service and work closely with guests, Sales, and the Food and Beverage departments.

ESSENTIAL JOB FUNCTION:

• Check the server's and house person's BEOs to ensure that all information is accurate.
• Set rooms, buffets, and tables according to BEO specifications and Supervisor instructions. Check electrical hook-ups for proper working order and tape down all exposed cords for equipment in use.
• Perform all guest contact activities or guest requests with a cordial, efficient and professional manner while maintaining a commitment to excellence.
• Ensure that all storerooms are clean, organized and secured. Assist in equipment inventory as scheduled. Attend staff set- up and technical training on a regular basis.
• Organize Banquet rooms to ensure a productive, safe and energy conserving work environment.
• Ensure proper maintenance (cleaning and repair) of all equipment.
• Ensure that all unused rooms are set to department's standards.
• Constantly communicate all concerns to department Manager.
• Assist the servers during service by responding to their requests; notify supervisor immediately of any difficulties.
• Maintain a cooperative, team-like attitude in working with supervisors and fellow associates in all departments.
• Enforce all safety and sanitation procedures including safety guidelines and OSHA requirements.
• Assist with housekeeping duties, including sweeping, mopping, pressure washing common areas.
• Bar-backing or running food as needed to help service all F&B departments.
• Must be able to work independently once given direction.
• Must be available mornings, afternoons, nights, weekends and holidays based on business demands.

DESIRED SKILLS AND QUALIFICATIONS:

Education: High school education or equivalent experience.

Experience:

• Six months hotel or convention center -banquet food/beverage services environment.
• Experience and knowledge in all facets of banquet operations, convention services setup and a good understanding of AV equipment operations preferred.

Skills and Abilities:

• Able to read, speak and understand English.
• Able to lift, push, carry 20 - 50 lbs.
• Stand continuously for long periods of time.
• Communicate information and hotel services to management, staff and guests.