Patient Support Specialist- Call Center at DERMATOLOGY INC – Greenwood, Indiana

Call Center (Patient Support Specialist)

Greenwood, IN

The ideal candidate will be able to multitask in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.

• Register and schedule patients referred by outside physicians (via phone or fax). Ensure complete and accurate registration, including patient demographics and current insurance information.

• Verify patient insurance, including referrals and authorization requirements.

• Triage phone calls to appropriate staff members

• Additional duties as assigned.

• Strong patient advocate, promoting a positive patient experience.
• Experience with an EMR scheduling system.
• Previous medical practice experience is a plus
• Basic insurance knowledge
• Dedicated team player
• Dependable and reliable
• Ability to effectively communicate with patients
• Focused on accuracy and attention to detail.
• Positive, energetic personality