Director, Auto Liability Claims at Tower Hill Insurance Group – Gainesville, Florida

Tower Hill Insurance Group has an exciting opportunity for a talented Auto Liability Claims Director who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Auto Liability Claims Director is responsible for leading the ongoing development, execution, and optimization of Auto Liability Claims operations. This position drives operational excellence, claims quality, compliance, and talent development across bodily injury (BI), first-party medical, uninsured/underinsured motorist (UM/UIM), and litigation-exposed claims. This role also emphasizes strong governance, vendor oversight, and collaboration across the organization to support sound business decisions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and enhance the end-to-end operational strategy for auto liability claims, ensuring alignment with enterprise goals, regulatory requirements, and customer expectations.
• Lead continuous improvement initiatives focused on cycle time, severity management, leakage reduction, and customer outcomes.
• Partner with Actuarial, Underwriting, Legal, Compliance, and Product teams to ensure claims insight inform broader business decisions.
• Establish and enforce best-in-class claims handling standards across BI, Med Pay/PIP, UM/UIM and litigated claims.
• Ensure adherence to state-specific regulations, DOI expectations, and internal governance frameworks.
• Oversee quality assurance programs, file reviews, and corrective action plans to ensure consistent, defensible outcomes.
• Lead, coach, and develop senior managers and claim leaders; build strong bench strength and succession plans.
• Drive performance management practices that align individual outcomes with operation financial goals.
• Foster a culture of accountability, collaboration, and ethical decision-making.
• Champion operational modernization, including workflow optimization, vendor strategy, and technology enablement.
• Partner with claims systems, analytics, and AI governance teams to ensure tools enhance—not compromise—claims quality and fairness.
• Evaluate and optimize external vendors (medical management, defense counsel, SIU, etc.)

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree or higher required. Juris Doctorate preferred.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include (12) twelve years of relevant experience.

EXPERIENCE

Minimum of ten (10+) plus years of relevant experience in auto liability claims required, including bodily injury and litigated exposures.

Proven success leading large, multi-layered claims organizations or complex operational portfolios with deep understanding of claims compliance, severity management, and regulatory risk required.

Exposure to multi-state operations and regulatory environments preferred.

CERTIFICATIONS

N/A

LICENSES

Florida All-Lines Adjuster required.

Valid Driver’s License required.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident, Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.