What is the role of a Team Lead, Employer Services at Jobgether?

The Team Lead, Employer Services position at Jobgether is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this Team Lead, Employer Services job located?

United States, Other / Non-US, United States

What type of employment is offered for this Team Lead, Employer Services role?

Full-time or part-time position

What is the expected salary for this Team Lead, Employer Services job?

Compensation will be discussed during the hiring process.

How can I apply for the Team Lead, Employer Services position at Jobgether?

You can apply directly through the application link provided.

Team Lead, Employer Services at Jobgether

Team Lead, Employer Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Team Lead, Employer Services in United States.

In this role, you will lead and develop high-performing account management teams within a fast-paced, high-volume service environment. You will play a pivotal role in driving operational excellence, ensuring regulatory compliance, and consistently meeting demanding service level agreements. By combining people leadership, process optimization, and technology-driven innovation, you will help scale operations and improve customer outcomes. You will collaborate closely with cross-functional stakeholders to adapt to evolving regulations, products, and service needs. This position offers a strong mix of strategic oversight and hands-on leadership, empowering you to shape workflows, elevate team performance, and deliver measurable business impact. It is an ideal opportunity for a motivated leader who thrives in dynamic settings and is passionate about building engaged, resilient teams.

Accountabilities:

Lead, coach, and mentor account management teams, driving engagement, performance, and continuous development through regular 1:1s, team meetings, onboarding, and performance reviews.
Manage day-to-day operations in a high-volume, queue-based environment, ensuring staffing, scheduling, and workload alignment to consistently meet SLAs and service standards.
Monitor productivity, quality, renewals, and service metrics, using data-driven insights to identify risks, trends, and improvement opportunities.
Drive continuous improvement initiatives by implementing best practices, streamlining workflows, and integrating AI and automation to improve efficiency and reduce operational risk.
Oversee client and partner escalations, manage scopes of service and SLAs, and communicate priorities, risks, and progress to leadership.
Lead cross-functional projects from planning through execution, ensuring alignment across stakeholders, timelines, and business objectives.
Ensure full compliance with regulatory requirements, including HIPAA and HITECH, while promoting company values and leadership behaviors.

Requirements:

At least 3 years of leadership or supervisory experience, preferably in high-volume, queue-based service environments.
Proven success managing operational performance, meeting strict SLAs, and driving quality outcomes.
Strong people leadership skills, with experience coaching, developing, and motivating teams.
Demonstrated ability to manage cross-functional projects and lead operational change initiatives.
High attention to detail, strong organizational skills, and the ability to manage competing priorities.
Proficiency with CRM and workforce management tools, including Salesforce, WHC, and Microsoft Excel.
Experience leveraging AI and automation to improve efficiency, scalability, and service quality.
Excellent communication, collaboration, and problem-solving abilities.

Benefits:

Competitive salary range of $50,900 $65,400 per year.
Performance-based bonus opportunities for eligible roles.
Comprehensive health, dental, and vision insurance plans.
Retirement savings plan with employer contributions.
Generous paid time off, holidays, and flexible scheduling options.
Health savings and flexible spending accounts.
Life and disability insurance coverage.
Tuition reimbursement and ongoing professional development opportunities.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Team Lead, Employer Services at Jobgether – United States

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