General Manager at Easton Select Group – West Bridgewater, Massachusetts

Company Description

Easton Select Group is a Massachusetts-based pool services and backyard leisure company, known for its diverse portfolio of brands that provide top-quality pool products, services, and expertise. Built on a second-generation family business with a 50-year legacy, the company is committed to quality and innovation. The strategy involves pursuing meaningful acquisitions to grow within a highly fragmented industry, aiming to offer pool professionals a competitive advantage for continued success.

Position Overview

The General Manager is responsible for the full operational and financial performance of a regional swimming pool service location. This role owns site-level P&L results, operational efficiency, customer satisfaction, and safety performance. The Site Manager ensures disciplined execution, strong gross margins, high service standards, and a culture of accountability.

Success in this role is measured by profitability, technician productivity, customer retention, and safety outcomes.

Core Responsibilities

Operational Leadership

Lead all daily service operations including scheduling, routing, dispatch, and quality control

Drive technician productivity, first-time fix rates, and on-time completion

Oversee maintenance, repair, and renovation service delivery

Manage inventory controls, equipment readiness, and fleet operations

Implement process improvements to increase efficiency and reduce waste

Maintain strong operational KPIs and performance reporting

Financial & P&L Ownership

Own full site P&L: revenue, labor, materials, overhead, and EBITDA performance

Achieve targeted gross margin through labor planning, cost control, and pricing discipline

Develop and manage annual budgets and rolling forecasts

Monitor financial results and proactively address variances

Ensure accurate job costing and margin tracking

Team Leadership & Development

Recruit, develop, and retain high-performing technicians and staff

Conduct performance reviews and set clear accountability standards

Ensure required certifications, safety training, and skill development

Build a culture of professionalism, ownership, and safety

Drive technician engagement and retention

Customer Experience & Relationship Management

Maintain high service standards and rapid response times

Resolve escalated customer issues professionally and efficiently

Strengthening relationships with residential and commercial clients

Drive customer satisfaction, retention, and referral growth

Safety & Compliance

Enforce OSHA standards and company safety policies

Conduct regular safety meetings and audits

Ensure proper chemical handling, storage, and transportation

Maintain compliance with all local, state, and federal regulations

Drive a low incident rate and strong safety culture

Strategic Execution

Implement company initiatives at the site level

Identify opportunities for operational improvement and growth

Collaborate with senior leadership on expansion and performance strategy

Continuously improving efficiency, margin, and service delivery

What We Offer

• 9 paid holidays
• Paid vacation and sick time
• Employer-matched 401(k)
• Employer-paid life insurance
• Optional supplemental life insurance
• Medical, dental, and vision insurance plans

Equal Opportunity Employer Statement

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.