Service Center Tech IV Lead at Wichita Tribal Enterprise – Albuquerque, New Mexico

Service Center Technician IV Lead

Position Summary:

We are currently heading up the recruitment for a high-priority proposal to support the Bureau of Indian Affairs (BIA). We are looking for Service Center Tech II to provide remote support in Albuquerque, NM. Please note: This opportunity is contingent upon contract award.

Education: Associate’s degree (Bachelor's Degree preferred) or Certificates from technical training institute

Experience Required: A minimum of five years computer support experience required. Technician is familiar with standalone and network computers, local area networks and wide area networks.

Specialized Experience: At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Duties: The Service Center Technician IV handles the most complex IT technical support requests for the DOI/IA user base and leads the other Service Center Technicians in direction of providing the utmost support. The Service Center Technician IV shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. The Service Center Technician IV shall independently analyze and resolves operational issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution. The Service Center Technician IV shall provide reports for technical support activity, property accountability, lead meetings and event schedules.