Customer Experience Representative at Rumble Pest Solutions LLC – Northwest Arkansas, Arkansas

We protect homes, serve people, and pursue growth — building confidence in our team, peace of mind for our customers, and strength in our communities.

To build a lasting legacy of protection, growth, and trust — one customer at a time.

At Rumble Pest Solutions, customer retention is not just about preventing cancellations — it’s about protecting trust.

We are seeking a confident, solution-driven Customer Experience Representative who will play a critical role in strengthening customer relationships and preserving long-term partnerships. This role directly supports our mission by delivering peace of mind and reinforcing the value we provide every day.

• Make and receive inbound and outbound calls related to service concerns, cancellations, and retention efforts
  
• Proactively contact customers who may be at risk of canceling service
  
• Identify root causes of dissatisfaction and collaborate with internal teams to resolve issues
  
• Communicate service value clearly, confidently, and professionally
  
• Offer appropriate retention solutions, service adjustments, or incentives when needed
  
• Maintain detailed and accurate documentation within CRM systems
  
• Track performance metrics and contribute to retention goals
  
• Follow up to ensure resolution and restored customer confidence
  
• Uphold company standards in every interaction
  

• Reduced cancellation rates
  
• Increased customer lifetime value
  
• Strong customer satisfaction and positive feedback
  
• Consistent follow-through and ownership
  
• Meeting or exceeding monthly retention goals
  

• Confident and composed during challenging conversations
  
• Skilled at objection handling and relationship building
  
• Customer-obsessed and solutions-oriented
  
• Detail-driven and accountable
  
• Motivated by performance metrics and measurable impact
  
• A team player who values growth and collaboration
  

You won’t just be answering calls — you’ll be protecting revenue, strengthening relationships, and directly contributing to the growth and legacy of our company.

At Rumble, we believe in developing our people, rewarding performance, and creating opportunities for advancement as we grow.