Customer Success Specialist at EnsembleIQ – Toronto, Ontario

About EnsembleIQ

EnsembleIQ is the premier resource of actionable insights and connections powering business growth throughout the path to purchase. We help retail, technology, consumer goods, healthcare and hospitality professionals make informed decisions and gain a competitive advantage. EnsembleIQ delivers the most trusted business intelligence from leading industry experts, creative marketing solutions and impactful event experiences that connect best-in-class suppliers and service providers with our vibrant business-building communities. Our vision is to be the premier resource of actionable insights and connections powering business growth for retail, technology, consumer goods, healthcare and hospitality professionals.

About the Role

Are you a relationship builder with a knack for technical details? We are looking for a Customer Success Specialist to act as the primary liaison between our valued clients and our internal execution teams.

In this role, you won't just manage accounts—you’ll deliver a "white-glove" experience, ensuring every digital media project is a triumph. If you are organized, analytical, and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

As a Customer Success Specialist, you will be the heartbeat of our client operations, focusing on the following areas:

• Client Advocacy: Serve as the main point of contact, delivering high-touch service and fostering long-term partnerships.
• Asset Management: Collect client materials, ensuring all content meets technical and creative specifications.
• Project Orchestration: Partner with execution teams to ensure digital media projects are carried out efficiently and effectively.
• Reporting & Analysis: Generate campaign reports, translate data into actionable insights using customer-facing templates, and provide deep-dive analysis.
• Operational Excellence: Inspect sales orders for accuracy, maintain internal tracking documents, and manage evolving advertising specs as our product offerings grow.
• Stakeholder Communication: Bridge the gap between sales, ad agencies, and vendors to keep all parties aligned.

Qualifications

• Experience: 2+ years of customer success experience specifically within media, communications, or a related field.
• Education: Successful completion of post-secondary education in a related field.
• Technical Savvy: Proficiency in digital media platforms (CRM systems, Excel/Google Sheets, PowerPoint) is highly valued. Familiarity with ad flighting, marketing automation, or CMS is a major plus.
• Analytical Mindset: Strong problem-solving skills with the ability to turn raw data into a compelling story for clients.
• Organization: Exceptional time management skills and a proven ability to meet tight deadlines in a high-pressure environment.

Benefits & Culture

We offer a comprehensive compensation package including extended health, vision and tax-free long-term disability, as well as 100% company-paid dental, life/AD&D, and short-term disability. Our financial planning benefits include a Group RRSP and RESP, monthly internet stipend, and a holistic well-being program. We provide generous Paid Time Off (PTO) and a supportive EAP within our award-winning, high-performance collaborative culture.

To support your growth, we provide a robust career development pathway featuring continuous feedback, specialized skills training, and strong leadership. We are committed to Diversity, Equity, Inclusion, and Belonging (DEIB) and have a DEIB Council dedicated to fostering an environment where every voice is heard and innovation is driven by our diverse perspectives

Compensation: $50,000 - $60,000 CAD + benefits per year. Our salary ranges are determined by role, skills, experience, education and location.

Job Status: This posting is for an existing position.

AI Disclosure: AI screens, assesses, or selects applicants for this position. These tools assist our talent team but do not replace human judgement. Our talent team makes the final hiring decision.

Check out what it's like to work at EnsembleIQ. https://www.comparably.com/companies/ensembleiq

EnsembleIQ is an equal opportunity employer and committed to diversity and inclusion. We provide accommodations at all stages through recruitment and employment in accordance with Human Rights and accommodation legislation upon request.