Customer Service Representative II at SupportNinja

Salary: 3,300,000 COP + 150,000 COP monthly

Work Set Up: Hybrid (onsite once per month with SD team) I Onsite training from April 7-10, 9am-6pm EST | Address: Cra 13 #93 35 (near Park 93)

Type of Contract: Full Time

Equipment Provision: Company Provided

The Customer Service Representative II is responsible for handling incoming customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative II look like?

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative II?

• 1 year of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Email/ticket and phone support
• Experience using Salesforce and DialPad or similar communications platform
• Proficient in using computers and various software applications

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/OkIfepcGMTT0Zb1EheaYx

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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