Operations Manager - McCain Veterans Center in Phoenix, Arizona at Axiom Community of Recovery

The Operations Manager for the Axiom Care John McCain Veterans Center is primarily responsible for managing staff and day-to-day operations for this transition housing program.

This position is well-suited for individuals with prior military experience or a strong understanding of veteran culture, who demonstrate an appreciation for structure, collaboration, and service.

Full Time-Exempt

Monday - Friday

Duties/Responsibilities

· Manage day-to-day site operations, including scheduling, budgeting, and human capital management.

· Act as administrator for site.

· Identify, analyze, and resolve a wide range of technical, process, and operational issues providing quick and decisive solutions.

· Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support demand.

· Develop and instill strong, positive program culture among staff, clients, and families.

· Participate in strategic meetings with other program managers.

· Responsible for hiring, training, orientation, supervision, and professional development of staff.

· Maximize employee satisfaction, development, and performance through goal setting, performance management practices, and employee culture-building initiatives.

· Develop and retain team members of staff, providing coaching and developmental opportunities that continuously build, and expand both individual and team capabilities.

· Partner with the leadership team to develop and execute strategic plans, operational goals, and performance metrics that drive productivity.

· Implement compliance and quality initiatives, facilitate program evaluation, and provide progress reports to leadership team.

· Investigate and resolve complaints.

· Respond to emergency and/or crisis situations gracefully; perform intervention and actions as appropriate to optimize patient safety.

· Ensure quality of facility by continuously evaluating and resolving any safety and/or maintenance issues.

· Participate in the development and monitoring of unit budget.

· Develop, implement, and evaluate policies, goals, and objectives.

· Perform other duties as assigned by management.

About Axiom Community of Recovery (ACR)

Axiom Community of Recovery (ACR) is a Phoenix-based 501(c)(3) nonprofit organization dedicated to promoting long-term recovery through peer-driven support, workforce development, and recovery-oriented services. We serve individuals facing substance use and mental health challenges by providing compassionate, community-based programs that empower people to rebuild and lead fulfilling, self-sufficient lives.

ACR specializes in peer support services, case management, workforce development, creative expression, and transitional living for Veterans. Our programs are designed to address the unique needs of underserved populations by combining recovery support with practical life skills, employment readiness, housing stability, and opportunities for personal growth.

Through a holistic and empowering approach, ACR helps individuals build resilience, achieve independence, and create sustainable pathways to recovery.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Working knowledge of substance abuse treatment.
• Working knowledge of leadership and management principles and styles.
• Working knowledge of ASAM.
• Working knowledge of self-help programs, including (but not limited to) AA, NA, SMART Recovery, and Celebrate Recovery.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Demonstrable knowledge of Internet software; Payroll systems; Email software; Spreadsheet software and Word Processing software
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.

Strongly Preferred:

• Veteran of the U.S. Armed Forces (honorable discharge preferred).
• Personal or professional experience in recovery or substance use treatment.
• Familiarity with 12-Step programs, VA systems, or trauma-informed care.
• CPR and First Aid certification (can be provided by the organization).

Education and Experience

Bachelor's degree (B. A.) or workplace equivalent. (Preferred) Two to four years in a substance abuse, behavioral health, or high intensity health care setting.

Required Competencies:

• Budgets/Cost Control - Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning.
• Follow-up - Monitors the work of direct reports to ensure quality standards and thoroughness; considers the knowledge, experience, and skill of staff members when determining extent of review.
• Delegating Responsibility - Comfortably delegates responsibilities, tasks, and decisions; appropriately trusts others to perform; provides support without removing responsibility; Provides recognition for results.
• Guiding and Developing Staff - Focuses and guiding others in accomplishing work objectives; rewards and recognizes others, both formally and informally, in ways that motivate them. Sets high performance expectations for team members; sets clear performance expectations and objectives; holds others accountable for achieving results. Successfully finds resources, training, tools, etc. to support staff needs. Works with staff to create developmental opportunities to expand knowledge and skill level; provides effective feedback and guidance for career development.
• Program Supervision - Ability to establish expectations and clear direction to meet goals and objectives. Ability to motivate and engage employees through effective communication. Knowledge of appropriate policies and procedures. Ability to assign work and to establish work rules and acceptable levels of quality and quantity of work. Ability to review work and evaluate performance of others and to develop individuals’ competencies.
• Manage Performance - Set clear expectations, write, and monitor employee goals, hold employees accountable for job responsibilities and achieving goals, reward employees, mentor coach and discipline employees when necessary. Create system to manage performance and do so consistently and fairly.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions