RMA Associate I in San Bernardino, California at AQUASURE

*****4 MONTHS TEMP TO HIRE POSITION *****

Position Summary

The Warehouse Returns (RMA) Associate I supports the processing of returned merchandise by performing basic handling, sorting, and data entry tasks. This role generally works under the training and guidance of the RMA Specialist and Warehouse Supervisor to ensure returned items are received, organized, and routed accurately within the warehouse.

Essential Duties and Responsibilities

· Receive and unload returned shipments from carriers or internal transfers

· Sort returned items by SKU, condition, or disposition category

· Perform basic visual inspections for obvious damage or discrepancies

· Assist with scanning and data entry into the warehouse management system (WMS)

· Label, tag, and stage items for further processing (restock, quarantine, etc.)

· Maintain organization of returns area, including bins, shelves, and pallets

· Follow detailed work instructions and standard operating procedures (SOPs)

· Report damaged, missing, or incorrect items to the RMA Specialist or Lead

· Assist with cleaning and maintaining a safe work environment (5S standards)

· Support inventory counts and basic reconciliation tasks as needed

Additional Responsibilities:

• Support other warehouse team members with daily tasks as needed.
• Participate in inventory counts and assist with stock organization.
• Serves as backup in areas of picking/packing/loading & unloading containers as directed by the warehouse supervisor
• Continuously learn and follow company procedures to ensure operational efficiency.

Minimum Qualifications (Knowledge, Skills & Abilities)

• High school diploma or GED preferred
• 0–3 years of warehouse or general labor experience (entry-level candidates welcome) including some RMA experience.
• Ability to follow instructions and work in a team environment
• Basic math and counting skills
• Comfortable using handheld scanners or willing to learn

· Strong attention to detail and reliability · Previous experience in a warehouse, shipping/receiving, or retail stockroom · Familiarity with RF scanners or warehouse systems · Basic computer/data entry skills Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to stand and walk for extended periods of time, up to 8–10 hours per shift.
• Ability to bend, stoop, crouch, reach, and climb ladders or step stools to access inventory.
• Ability to regularly lift, carry, push, or pull items weighing 10–50 pounds; occasional pushing or pulling of items up to 150 pounds with assistance.
• Manual dexterity to operate warehouse equipment, tools, scanners, and computer systems.
• Ability to operate forklifts, pallet jacks, and other material-handling equipment safely.
• Visual acuity to read labels, paperwork, and computer screens, and to inspect products for accuracy and quality.
• Tolerance for warehouse working conditions, including seasonal temperature variations (heat/cold) and moderate noise levels.

Working ConditionsThe working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Work is performed primarily in a warehouse environment with exposure to seasonal temperature variations (heat, cold, humidity) and moderate noise levels.
• Work schedule may include early mornings, late evenings, weekends, and holidays during peak business periods.
• Position requires consistent on-site presence to supervise staff and manage operations.
• May occasionally be exposed to dust, moving mechanical parts, and vibrations from warehouse equipment.
• Frequent use of personal protective equipment (PPE) such as gloves, safety glasses, or safety shoes may be required.

· Must be able to balance hands-on physical tasks with supervisory responsibilities in a fast-paced environment· May require overtime, weekends, or shift work depending on business needsOther DutiesThis job description is not intended to provide a comprehensive list of all duties, responsibilities, or activities required of the position. Duties may change at any time with or without notice, based on business needs.