RECEPTIONIST in Santa Ana, California at The Wooden Floor

The Wooden Floor’s mission is to inspire and transform the lives of young people through the power of dance and access to higher education. The Student Support Services Department plays a critical role in advancing this mission by providing consistent supervision and individualized support to students across our Main Street and Depot at Santiago locations. We are committed to building strong relationships and fostering a supportive, growth-oriented environment for both students and staff.

As a Receptionist at The Wooden Floor, you serve as a key ambassador of our mission and programs. In collaboration with the Student Support Services team, you help create a welcoming, engaging, and responsive environment that meets the needs of students, families, and visitors. This role requires strong communication skills, active listening, and a consistently positive and professional presence. Proactivity and reliability are essential to ensure that every interaction reflects the care, attention, and support that define our organization.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Lead front desk operations across Main Street and Depot at Santiago, maintaining a welcoming, organized, and secure environment for students, families, and visitors.

· Manage entry and support services, including sign-in procedures, visitor assistance, and proactively addressing needs in real time.

· Support daily operations and events by managing attendance, maintaining accurate records, and handling administrative tasks.

· Supervise and engage students, fostering a culture of respect, accountability, and community while modeling expectations and building trust-based relationships.

· Coordinate communication across students, families, staff, and external partners; manage phone systems, route calls, and ensure timely message delivery.

· Demonstrate adaptability and initiative, stepping in where needed and using downtime to strengthen program readiness, student engagement, and the overall environment.

ADDITIONAL RESPONSIBILITIES:

· Be willing to work at both the Main Street and Depot at Santiago locations.

· Assist with the execution of special events and activities as requested.

· Collaborate with other staff members to ensure the smooth operation of all programs and services offered by The Wooden Floor.

EDUCATION AND/OR EXPERIENCE:

· A minimum of two years of higher education in social sciences, education, humanities, or related fields completed or in process.

· Some experience working with children in after-school programs, social services, recreation, or arts organizations is a plus.

· Exceptional interpersonal and communication skills.

· Fluency in Spanish required.

COMPUTER & EQUIPMENT SKILLS:

· Proficiency in Microsoft Office Suite.

· Ability to maintain and update electronic and paper student records.

PHYSICAL JOB REQUIREMENTS:

· Occasionally bend, squat, crawl, climb, kneel, handle objects, push/pull, and reach above shoulder level.

· Frequently sit, walk, and use fine finger movements.

· Occasionally lift and carry loads up to 25 pounds, and occasionally lift loads between 25-50 pounds.

OTHER JOB REQUIREMENTS:

· Ability to pass a criminal background check.

· Reliable transportation