Phones Implementation Specialist, Contract in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Phones Implementation Specialist, Contract in Brazil.

This role focuses on supporting and implementing VoIP phone systems that enhance communication workflows for veterinary and pet care organizations across North America. You will act as a technical expert responsible for ensuring smooth deployment, configuration, and troubleshooting of phone system integrations connected to practice management platforms. The position combines customer-facing support with hands-on technical problem-solving, requiring strong analytical skills and the ability to translate complex requirements into clear, actionable solutions. You will collaborate closely with clients, project managers, and cross-functional teams to ensure high-quality implementation experiences. This is a fully remote contract role where you will play a key part in improving communication efficiency and operational workflows for end users. The environment is fast-paced, customer-focused, and highly collaborative.

• Deliver high-quality customer support via Zoom, phone, and email, ensuring strong satisfaction throughout the implementation process.
• Configure, deploy, and support VoIP phone systems integrated with practice management software.
• Troubleshoot and resolve technical issues, escalating when necessary to ensure timely resolution.
• Collaborate with clients, project managers, and internal teams to ensure smooth implementation delivery.
• Analyze system performance and identify trends in recurring technical issues, sharing insights with internal teams.
• Manage multiple implementation tasks and priorities independently while maintaining high service quality.
• Translate complex technical requirements into clear, actionable implementation steps.
• Maintain proactive communication with stakeholders throughout project execution.

• Fluency in English (written and spoken) with strong professional communication skills.
• Previous experience in customer support, technical support, or implementation roles.
• Strong troubleshooting and problem-solving skills in technical environments.
• Excellent ability to multitask, prioritize, and manage time effectively in a remote setup.
• Experience handling customer interactions via phone, email, and virtual communication tools.
• Strong conflict resolution skills with a customer-centric and empathetic approach.
• Ability to analyze complex issues and deliver structured, effective solutions.
• Comfortable working independently in a fast-paced, deadline-driven environment.
• Strong organizational skills and attention to detail.

• Remote contract position based in Latin America.
• Monthly compensation of $1,200 USD.
• 6-month initial contract with potential for extension.
• Opportunity to work with advanced VoIP and SaaS communication systems.
• Exposure to international clients across North America.
• Experience in a fast-growing, tech-enabled customer support environment.
• Collaboration with cross-functional, global teams in a specialized industry.