RESERVATIONIST in Miami, Florida at SF MIAMI LLC

About Sexy Fish Miami:

Sexy Fish Miami brings the vibrant spirit of contemporary Asian dining to the heart of Brickell, combining bold design, world-class food, and electric energy. Located in a stunning setting, our venue is as much a feast for the eyes as it is for the palate.

The Role:

Reservationists provide prompt, courteous, and efficient handling of all requests for restaurant reservations, changes, cancellations, and information.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Access all functions of the computer system.
• Maintain complete knowledge of:

1. Seat numbers, venue room capacity, hours of operation and availability.
2. Any special events, or promotions happening in the different venues/restaurants.

• Set up work station with necessary supplies and resource materials.
• Process all food and beverage reservation requests, changes and cancellations received by phone, email, internally and through corporate reservations center or travel agencies.
• Ascertain callers' needs through open-ended questions.
• Document in reservations any special information or occasion such as birthdays, anniversaries, etc.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in system.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Verify availability. Suggest alternate dates for sold-out dates.
• Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
• Verify all reservation information with caller to ensure accuracy.
• Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
• Monitor and maintain wait lists daily.
• Review status of assignments and any follow-up action with on-coming Agent.
• Additional duties as assigned by management

PHYSICAL ABILITIES

• Ability to grasp, lift, move, or push goods.
• Walk or remain in stationary position for 8 or more hours throughout work shift
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognized, valued, and encouraged