Account Clerk at Rochester Regional Health – CANTON, New York

Job Title: Business Office Account Clerk
Department: Admin/Business Support
Location: SLH - Regional Administrative Campus
Hours Per Week: 40 - Day Shift
Schedule: Full Time

SUMMARY:

Under the supervision of the Patient Financial Services leadership team the Business Office Account Clerk will maintain and control all uninsured and underinsured patient accounts for services provided in the clinic or hospital settings. They will ensure accurate information is obtained and field within the EMR; including discounts and payment arrangements. Receive payments from patients or insurance companies.

RESPONSIBILITIES:

• Patient Account Management: Maintains and updates uninsured/underinsured patient accounts, insurance details, guarantor info, and supports financial assistance workflows within clinics and hospitals.

• Payment Processing & Reconciliation: Handles patient and insurance payments, performs cash posting duties, reconciles payments with statements, and collaborates with Finance for accurate reporting.

• Customer Service & Communication: Assists patients with billing questions in person or by phone, maintains professionalism and empathy, and communicates effectively with internal departments like HIM and the business office.

• Administrative & Recordkeeping Duties: Scans, sorts, and distributes mail; documents all account interactions in EMR; ensures HIPAA compliance and accurate financial documentation.

• Team Collaboration & System Knowledge: Works both independently and in teams, utilizes EMR and bookkeeping systems, and contributes to A/R reduction efforts through aging bucket management and effective coordination.

PREFERRED QUALIFICATIONS:

• Minimum of 1-year clerical experience

• High level of interpersonal skills relating to all types of patients and visitors as well as hospital staff

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $19.08 - $27.99

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.