Can I apply directly for this job on this page?

Yes, you can begin your application on this page using a quick form. You'll then be redirected to the employer's career site to complete the full application process.

What is the role of a Community Care Coordinator at Primary Care Solutions?

The Community Care Coordinator position at Primary Care Solutions is a Full-time or part-time position opportunity in the Healthcare / Health Services field.

Where is this Community Care Coordinator job located?

Greenville, Texas, 75401, United States

What type of employment is offered for this Community Care Coordinator role?

Full-time or part-time position

What is the expected salary for this Community Care Coordinator job?

Compensation will be discussed during the hiring process.

Community Care Coordinator job near me in Greenville, Texas at Primary Care Solutions

Essential Duties and Responsibilities

Consult Tracking & Lifecycle Management

Efficiently monitor and manage all assigned Community Care consults to ensure accurate tracking from initiation through resolution and closure.
Maintain daily, uptodate, accurate records of consult status, activity, and outstanding requirements using approved tracking tools.
Review consults for completeness and accuracy, identifying missing orders, authorizations, documentation, or followup needs.
Manage followup on pending, cancelled, delayed, and active consults to prevent missed care or expired authorizations.
Utilize the designated consult tracking system (including interim/manual trackers while system access is pending) and assume responsibility for reviewing and acting on consults for the assigned CBOC.

Reporting, Huddles & Communication

Attend daily or regularly scheduled clinic huddles and report on:
Pending consults
Cancelled consults
Active and aging consults
Generate routine reports to keep leadership and the care team informed on consult status, risks, and unresolved items.
Escalate issues that place consult completion, timeliness, or compliance at risk in accordance with established protocols.

Veteran Outreach & Support

Contact Veterans as needed to:
Confirm appointment status
Resolve delays or missing information
Support timely completion of Community Care services
Document all Veteran communications accurately and professionally.

Documentation Collection & Imaging Disc Management

Proactively chase and collect all required documentation from Community Care providers, including consult notes, reports, and followup plans.
Collect, prepare, and send imaging/Xray discs and related documentation to the VA.
Track and confirm timely upload of discs into the Veterans medical record.
Inform ordering or referring providers once imaging discs and documentation have been successfully uploaded and are available for review as well as any follow-up consults that need to be placed.

Provider & VA Coordination

Serve as the primary point of contact for Community Care providers with questions regarding:
VA points of contact
Medications
Orders
Renewals or extensions of Community Care consults
Coordinate with VA departments and internal clinic staff to ensure timely responses to provider inquiries.

Community Care Provider Relationship Management & Education

Develop and maintain strong working relationships with local Community Care providers, office managers, and referral coordinators.
Conduct proactive outreach to help providers understand:
What the CBOC is and is not responsible for
Provider responsibilities related to orders, documentation, and followup care
Support improved provider compliance and turnaround times through education, clear expectations, and consistent communication.

FollowUp Workflow Development & Clinical Coordination

Establish and maintain a streamlined process to notify clinic providers when followup actions are required that the Community Care provider cannot initiate directly.
Example: initiating a physical therapy consult after orthopedic surgery when required by VA workflow
Ensure providers receive timely, actionable information needed to place additional consults or orders without delay.

Compliance & Quality Support

Ensure all activities comply with HIPAA, VA Community Care requirements, and contractor policies.
Maintain documentation and tracking records to support audits, compliance reviews, and quality improvement initiatives.
Contribute to process refinement aimed at reducing consult delays and improving Veteran care experience.

Required Qualifications

High school diploma or equivalent required
Minimum 2 years of experience in healthcare coordination, consult management, referrals, medical records, or patient access.
Demonstrated ability to manage high volumes of consults and conduct persistent followup.
Strong organizational skills with excellent attention to detail.
Proficient with electronic tracking systems, spreadsheets, and documentation workflows.
Strong verbal and written communication skills.

Preferred Qualifications

Experience with VA Community Care, VA consult workflows, or contractorsupported CBOCs.
Familiarity with imaging, specialty care referrals, and documentation standards.
Experience serving as a liaison between multiple healthcare entities.

Core Competencies

Clear and professional communication
Attention to detail and data accuracy
Persistence and accountability
Relationship building with external providers
Ability to manage competing priorities and deadlines

Community Care Coordinator in Greenville, Texas at Primary Care Solutions

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position

Similar Jobs In Greenville, Texas

Community Liaison

Program Coordinator- CSFP Direct Distribution

Community Life Coordinator - Memory Support

Case Manager / Mental Health Caseworker

Community Life Coordinator - Memory Support