Customer Service Agent at Executive Aviation – North Bay, Ontario

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Come join our new operation in North Bay!

Do you love airplanes? Are you a strong team member and enjoy the satisfaction of completing a task under tight deadlines? Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide ground service support to some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?

If you answered ‘Yes!’ to any of our question, then apply and come join us! Executive Aviation is hiring Customer Service Agents at the North Bay (YYB) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Customer Service Coordinator who is there to support you.

Responsibilities

• Greeting passengers
• Following airline specific check-in policies and procedures
• Have proper security clearances
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understanding flight document requirements and carry-on allowances
• Positively working with airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• In some cases, learn how to bridge an airplane
• Other duties as assigned

Qualifications

• At least 2 years in customer service role
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• Strong communication skills
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license