Technical Service Representative at MRA Recruiting Services – Menomonee Falls, Wisconsin

Technical Service Representative I
Salary: $20-25/hour

This is a role within Multi-Fab Products’ Customer Experience and Technical Support group. A successful incumbent will assist customers via email and phone to identify individual parts and explain their functions, and delegate transactional entries to Tech Support Assistants to streamline departmental efficiency.
Requires 2+ years of related experience and a minimum of a High School Diploma or GED.

• Assist customers via email and phone in identifying individual parts and explaining their functions.
• Delegates transactional entries to Tech Support Assistants to streamline department efficiencies.
• Utilizes our vast OEM owner's manual library to identify parts through the process of elimination across all makes and models of dock and door equipment.
• Produce quotes for customers on the full range of dock equipment parts.
• Accurately diagnose product issues using customer input, technical drawings, owners' manuals and reference data.
• Contributes to team discussion of problem-solving sessions.
• Exercises a nature of curiosity to further understand the aftermarket nature inside the dock and door industry.
• Prepares formal quotes for customers that are accurate and thorough, preparing the way for a successful order process for technical support assistants.
• Execute standard procedures to keep a consistent service level for our dealers.
• Crosstrain into other departments for a holistic understanding of the organization's processes.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s and Multi-Fab’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Education/Certifications:

• High School Diploma or GED

Experience:

• 2+ years of related experience
• Strong computer software skills and ability to use spreadsheets, databases, word processing
• applications, email, ERP System, IOT etc. daily with efficiency
• Excellent communication skills- verbal, telephone, in-person, and written

Preferred Qualifications

• Technical school or associates degree controls aptitude and troubleshooting
• Experience in a technical service environment
• Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
• Understanding of electronics, electrical field wiring and control wiring

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.