Assistant Property Manager-Manhattan uptown at ELH Maintenance LLC – New York, New York

Job description:
Assistant Property Manager
The Assistant Property Manager is a key member of the property management team, responsible for managing tenant relationships, overseeing lease administration, coordinating maintenance, collecting rents, and ensuring compliance with all applicable housing regulations. This role operates within a dynamic, fast-paced environment and requires in-depth knowledge of the NYCHA PACT program, Section 8 PBV and TPV regulations, Housing Quality Standards (HQS), and other housing compliance requirements. The Assistant Property Manager ensures that tenants receive a high level of service while maintaining strict adherence to HUD, HPD, and NYCHA standards.
The position serves as the primary point of contact for residents, particularly those enrolled in Section 8 PBV, Section 8 TPV, and NYCHA PACT programs. Core responsibilities include promptly addressing tenant inquiries, facilitating move-in and move-out processes, conducting new resident orientations, and clearly explaining lease obligations, rent calculations, subsidy requirements, building policies, and maintenance procedures. A strong focus is placed on cultivating positive tenant relationships to encourage engagement, cooperation, and compliance. The Assistant Property Manager also mediates disputes, organizes tenant engagement initiatives, and ensures residents fully understand their obligations under subsidy and inspection programs.
In lease administration, the Assistant Property Manager prepares and manages lease agreements, maintains complete and accurate program records, oversees annual recertifications, works with housing agencies to resolve discrepancies, and administers rent adjustments in accordance with HUD, HPD, and PACT guidelines.
Financial responsibilities include overseeing rent collection, tracking subsidy payments, following up on arrears, issuing proper notices, preparing monthly statements, and assisting with budgeting and variance analysis, with attention to subsidy reimbursements and funding cycles.
Maintenance coordination involves managing work orders to meet HQS requirements, prioritizing urgent repairs to prevent subsidy suspension, notifying tenants of scheduled work, overseeing vendor contracts, and ensuring compliance with HUD and local building codes. Preventive maintenance programs must also be implemented to minimize HQS failures, with inspections and repairs tracked through CMMS systems and agency portals.
Regulatory compliance is an essential function of the role. The Assistant Property Manager monitors HUD, HPD, Section 8, and NYCHA PACT requirements, ensures timely submission of reports, conducts pre-inspections prior to agency visits, coordinates cure plans and self-certifications for violations, and maintains comprehensive compliance files.
The Assistant Property Manager also manages tenant complaints by logging and tracking issues, prioritizing those affecting health and safety, documenting follow-up and resolution, and analyzing complaint trends to recommend procedural or policy improvements.
Qualifications for this role include strong knowledge of Section 8 PBV/TPV programs, HQS inspections, and NYCHA PACT requirements, with a minimum of three years of experience in property management, housing administration, or compliance. Candidates must be well-versed in HUD and HPD regulations, skilled in rent collection and subsidy reconciliation, and able to perform effectively in a fast-paced, high-volume housing environment. Proficiency in Yardi property management software and all Microsoft Office products is required, along with excellent communication, problem-solving, and conflict resolution abilities.
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Ability to Relocate:
• New York, NY 10027: Relocate before starting work (Required)
Work Location: In person