Shop Leader (Assistant Manager) - West Seattle at Molly Moons Homemade Ice Cream – Seattle, Washington

SHOP LEADER (Assistant Manager)

This role is hourly, 30+ hours a week starting at $30.00 an hour.

Our Mission:

At molly moon’s, we're dedicated to making the world a better place, one scoop at a time. Our scoop shops are more than just ice cream parlors; they're multi-generational gathering spaces where happiness and sustainability are at the heart of everything we do. From our kitchen to your cone, each scoop is a testament to the hard work of our dedicated mooncrew, underscored by strong local partnerships, a commitment to sustainable practices, and the finest ingredients. The world is a big place, made smaller, we believe, by the act of sharing a sweet treat with someone you love.

About the Role

We’re hiring a Shop Leader to help open and lead one of our brand-new locations, set to open this June. This shop will be busy right from day one, launching just as summer kicks off—so we’re looking for someone ready to hit the ground running! This is a dynamic, people-first leadership role designed for someone who thrives on connection, problem-solving, and bringing positive energy to every shift.

This role functions similarly to an Assistant Shop Manager and is a stepping stone to becoming a future Shop Manager. You’ll work five days a week, and be on-call 4-5 days per week—acting as the go-to leader when your Shop Manager is off. You’ll be responsible for ensuring smooth operations, supporting your team, and leading with confidence and care.

As a Shop Leader, you’ll be the heartbeat of both shops—coaching team members, fostering community, and jumping into whatever’s needed with positivity and resilience. You’ll focus on two key areas of leadership:

• Hospitality Leadership: Your primary focus. You’ll lead the hospitality team and ensure every guest has a warm, memorable experience. You should love people and love making their day.

• Customer Experience & Shop Aesthetics: You’ll help maintain service excellence, team engagement, and a clean, inviting space that reflects our brand.

Since these are smaller shops, this role is perfect for someone excited about variety and visibility—getting to know two different teams and learning how to lead across multiple spaces.

If you’re a natural leader who’s energized by a customer-first environment, excited to grow, and passionate about people, we’d love to meet you!

Additional Responsibilities

All Shop Leaders share these key responsibilities, regardless of their primary focus area:

Leadership & Team Management

• Maintain high team morale while ensuring sales and profitability goals are met.
• Support onboarding, training, and hiring efforts.
• Assist the Shop Manager with administrative tasks like shift reports, invoices, and customer feedback.

Financial & Operational Oversight

• Help manage the shop’s Profit & Loss (P&L) to ensure financial health.
• Adjust labor during shifts to optimize staffing and prevent overspending.
• Educate the team on financial impacts, including portion control and waste reduction.
• Monitor sales trends and ensure efficient cash handling.
• Maintain a clean, organized, and welcoming shop environment while upholding all health and safety standards.

Customer & Community Engagement

• Create a warm, inclusive atmosphere where every customer feels valued.
• Lead by example in providing exceptional service, offering samples, and making thoughtful recommendations.
• Share knowledge about our ingredients, partnerships, and sustainability efforts.
• Represent molly moon’s at community events and outreach initiatives.

Qualities and Skills:

Leadership and Responsibility:

• Demonstrates strong leadership skills, guiding the team to achieve operational goals and ensure smooth, efficient shop operations.
• Leads by example, fostering a positive and inclusive environment while inspiring the team with professionalism and enthusiasm.
• Comfortable in a leadership role, making informed decisions, managing conflicts, and taking ownership of shop performance.
• Aspires to progress into the Shop Manager role, viewing the Shop Leader position as a key step in their career pathway.
• Provides mentorship and support to Scoopers and Scooper Leads, helping develop their skills and preparing them for future roles.
• Understands that shift guidelines and timelines provide a crucial structure but can be flexible when needed. Demonstrates the ability to make informed decisions based on the unique demands of each shift, using sound judgment to maintain smooth operations, even in unexpected situations.

Customer Service and Communication:

• Excellent communication skills, able to collaborate effectively with team members, customers, and HQ.
• Passion for creating memorable customer experiences, going above and beyond to ensure satisfaction and resolve any issues.
• Energetic and engaging, with the ability to motivate and uplift the team, especially during busy or challenging periods.
• Confident in sharing knowledge about our products, ingredients, and mission, acting as a true ambassador for Molly Moon’s values.

Operational Skills:

• Proven ability to manage shop operations, including driving sales, managing labor costs, and ensuring efficient service during high-volume periods.
• Skilled in cash handling, inventory management, and reconciliation, ensuring accuracy and accountability.
• Organized and resourceful, capable of solving problems creatively to keep the shop running smoothly.
• Proficient in using Microsoft, Google, and Apple software products to manage tasks and streamline operations.
• Capable of multitasking and managing multiple responsibilities while maintaining high standards for quality and service.

Teamwork and Growth Mindset:

• Committed to creating a supportive, collaborative team environment where every member feels valued and empowered.
• Dedicated to personal and professional growth, constantly seeking opportunities to improve and develop new skills.
• Embraces a growth mindset, encouraging team members to continuously learn, improve, and uphold high standards for performance and accountability.

Physical and Mental Resilience:

• Able to perform repetitive physical tasks, including lifting 50 lbs and standing for extended periods.
• Thrives under pressure, staying calm, composed, and focused during busy shifts or unexpected challenges.
• Uses sound judgment to exceed store and team goals, demonstrating resilience and commitment to team success.
• Passionate about creating a sustainable, positive environment for the team, customers, and community.

Qualifications:

• Minimum of 3 years of customer service experience, preferably in a retail or client-service environment.
• Prior experience in a leadership role, managing teams of 5+ members.
• Candidates must be available to work late-night shifts, including closing shifts that are scheduled until midnight.
• Must be available for 30+ hours per week, with a minimum of four shifts per week during the summer. In the winter, availability for 25+ hours per week with a minimum of three shifts is required.
• No planned absences longer than 7 consecutive days between June 1st and August 31st. This includes shifts where coverage might be found (e.g., you cannot take a 10-day vacation by covering some shifts and getting others off).
• Willingness to pick up shifts and occasionally work at other shop locations.
• Candidates must be 18 years or older to qualify for late-night shifts.

Compensation:

• Starting wage: $30.00/hr to $30.00/hr (all hires start at the same hourly rate).
• Pay range for molly moon’s shop leaders: $30.00/hr (starting) to $34.70/hr (2.5-year tenure).
• Two pay increases per year:
  • annual merit-based performance increase of between 1%-3%.
  • annual cost of living increase based on the Seattle CPI.

Benefits:

• Zero premium, high-quality medical, dental, and vision insurance that work an average of 20+ hours per week over a period of 6 weeks. New employees are eligible for health insurance 60 days after the first day of the first full month of employment.
  1. Molly Moon’s pays 100% of premium for qualifying employees and their children.
  2. A spouse may also be insured on company plan at the employee’s expense.
• Paid Sick and Safe Time (PSST):
  1. 16 hours front-loaded at time of hire
  2. Additional PSST accrues at a rate of .03846/hr per hour worked in accordance with Seattle law
• Eligible for vacation PTO after working 6 months
• Four time and a half holidays per year
• Supplemental paid family leave benefits for employees who qualify for and receive PFML. molly moon’s will pay the difference between the PFML benefit and 100% of an employee’s regular hourly earnings for the duration of your ESD approved leave up to a maximum of 18 weeks
• 401k with employer match of 1% in the first year of participation, 2% year 2, and 3% year three. Employees are eligible after 12 consecutive months of employment
• Subsidized ORCA passport available for $10/month
• Childcare subsidies toward the cost of childcare, day care, babysitting, summer camps & other qualifying programs:
  1. up to $1,000 per month / per child for each child under the age of 5 (or pre-K)
  2. up to $4,200 per year / per child for each child between the ages of 5-12
• Up to $50 annual subsidized shoe stipend for non-slip work shoes
• Access to free Employee Assistance Program for all employees starting on their first day of hire. Services include financial planning, counseling, housing and childcare resources and other benefits.
• Predictable, flexible scheduling, posted either 2 or 4 weeks at a time depending on the season, with the ability to trade shifts and work in different shops
• Many career advancement opportunities in our growing company
• All the ice cream scoops you can eat!

Molly Moon’s is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.