Remote - Live Chat Agent at SMI - Simplified Mine Instruments. – Iron River, Michigan

Job Summary:
We are looking for a customer-oriented, proactive, and efficient Live Chat Agent to join our remote team. As a Live Chat Agent, you will be responsible for managing real-time chats with customers, providing them with helpful information, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via live chat in a timely and professional manner.
• Provide accurate information about products, services, or policies.
• Resolve customer issues by troubleshooting and guiding them through solutions.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and follow up when necessary.
• Meet performance goals and targets for response time, satisfaction, and issue resolution.
• Collaborate with other team members to improve customer service processes.

Qualifications:

• Previous experience in customer service or live chat support is a plus.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage multiple chats simultaneously.
• Comfortable working in a remote environment and managing time efficiently.
• Strong problem-solving skills and a customer-first attitude.
• Familiarity with live chat software and CRM tools is a plus.