Automotive Service Advisor at PRESTON MANAGEMENT GROUP INC – Pittsville, Maryland

Now Hiring: Service Advisor

Person Preston Automotive Group

Brand-New Ford Pro Elite Facility | Pittsville, Maryland

Preston Automotive Group is excited to announce the upcoming opening of our brand-new Ford Pro Elite building, located right next to our Ford dealership in Pittsville, MD, and we’re looking for a motivated Service Advisor to join our growing team. As a Service Advisor with the Preston Automotive Group, you’ll be working in our Ford Pro Elite Commercial Service Center to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.

Regardless of your experience, there are specific qualities that all service advisors must share.

• Great relationship person
• Fantastic communication skills
• An outward desire to help others
• Incredible attention to detail
• Follows directions
• True to word(following through on all commitments)
• Focus always on the customer
• Always finishes projects
• Great production manager
• Great salesperson
• Smiles even in the worst situations
• Thrives in a structured and process driven environment
• Always sell the value of the service or repair
• Preforms incredible active deliveries

What to expect in this role:

• Review your appointments – some may be set by a BDC representative or dealership website.
• Greet and focus on customers when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of time the service visit will take.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts associates.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post visit to ensure we met their expectations.

• Ford dealership experience strongly preferred Commercial / Ford Pro experience highly desired
• CDK experience is a huge plus
• Ability to work efficiently in a fast-paced, high-volume environment
• Excellent organizational, communication, and customer service skills
• Strong attention to detail and accuracy
• Ability to prioritize urgent repair orders and multitask effectively
• Basic computer proficiency and willingness to learn new systems
• Dependable, punctual, and team-oriented
• Drive to achieve personal goals
• Attention to detail
• Communication and organizational skills
• Constant follow up before and after the service visit
• Valid driver’s license and an acceptable, safe driving record
• High school diploma or equivalent

• Opportunity to work in a brand-new, state-of-the-art Ford Pro Elite facility
• Competitive pay based on experience
• Full benefits package including health, dental, vision, 401(k), and paid time off
• Ongoing Ford and professional training opportunities
• Long-term career growth with Preston Automotive Group
• Supportive leadership and a team-focused work environment