Management Services Organization (MSO) Manager at Care Compass Network – Binghamton, New York

The Management Services Organization (MSO) Manager, will provide planning, design and implementation support for the newly established Care Compass MSO service line. This position will seek to provide centralized administrative and professional services to community-based organizations (CBOs) to help improve their operational excellence and lower their cost structure. The position will report to the Service Line Director.

Essential Functions:

• Note: The shared services or managed services division is a new offering for Care Compass in 2025. The successful candidate will help envision, design, and implement MSO service offerings in collaboration with key stakeholders.
• Lead the planning, design and implementation of the MSO ‘shared services’ line, in collaboration with the Service Line Director and other members of the Strategy team.
• Serve as the primary resource/point person for all CBOs engaged in MSO planning and participation.
• Develop and implement service strategies to meet CBO needs and improve service quality. This may include piloting shared service concepts with a subset of CBO partners and if viable, expanding the service line to a broader set of stakeholders.
• Monitor service metrics, analyze feedback, and address any gaps or areas for improvement.
• Identify cost reduction/efficiencies through a shared service models that increase administrative capacity/capabilities for participating CBOs, and reduces overall cost for CBO operations.
• Build and maintain solid customer relationships, understanding their needs and providing personalised service solutions.
• Support improved sustainability of essential safety-net CBOs through financial/business assessments and customized support plans that help meet business/administrative needs.
• Ensure that all services delivered through the MSO are high quality and delivered in an excellent customer-oriented manner.
• Identify opportunities to improve/expand the MSO service line.
• Regularly present/discuss status of MSO through the lifecycle of the service line to all stakeholders, including governance boards of CBOs, senior leaders of CBOs and internally within Care Compass and its Boards.

MINIMUM REQUIREMENTS:

• A bachelor’s degree in administration, management, hospitality or a related field.
• 10+ years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.
• Experience in implementing service improvement initiatives and managing service quality standards.
• Possesses strong communication skills (both written and verbal)
• Negotiation skills and the ability to develop strong working relationships
• Proficient in planning & time management
• Utilizes critical thinking skills
• Creative and dynamic and are able to identify unique solutions
• Excellent leadership and people management skills
• Must have strong personal computer program skills including virtual platforms like Zoom, Microsoft Outlook, Microsoft Office (Word, Excel PowerPoint etc.)

Preferred Skillsets:

• 3 years consulting experience.
• Working knowledge of Human Resources, Information Technology, Financial Management functions.

WORK ENVIRONMENT:

Care Compass Network utilizes a hybrid work model where employees are able to work remotely from a home office or from the CCN office, a non-clinical professional office setting. There may be some travel required for partner and/or network meetings.

BENEFITS:

• Outstanding benefits package (Medical, Dental and Vision, plus much more!)
• 401(k) with match
• Competitive wages
• 14 paid holidays, paid time off (vacation, personal and sick time)