Bilingual Call Center Representative at Redefine Management, LLC – Matawan, New Jersey

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties.

Redefine Healthcare is looking for a dedicated, full-time Bilingual Call Center Representative to join our expanding team of healthcare professionals in our Matawan Office (this is not a remote position). This position will be the initial point of contact for patients, handling a wide range of inquiries and tasks related to healthcare services. They answer incoming calls, provide information, schedule appointments, and address patient concerns. We are looking for candidates that are motivated, compassionate and are looking to advance their career in a community that is always growing.

Job Title: Bilingual Call Center Representative

Salary/Pay Rate: $20-21/ hour, depending on specialty and experience

Hours: 40 hours per week

Job Type: Full-time

Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus

Job Title Duties (not limited to):

• Take patient calls and provide an excellent patient experience
• De-escalate situations involving dissatisfied patients, offering assistance or support
• Call patients and healthcare facilities to reschedule appointments or obtain necessary information/records
• Collaborate with other call center professionals to improve patient and professional services
• Screen patient calls to better direct patient concerns in the right direction
• Understand commercial health insurance and basic medical terminology
• Help to train new employees and inform them about the company protocols.
• Maintain a high level of customer service at all times
• Ensure confidentiality of sensitive information following office HIPAA protocol

Minimum Level of Education or Experience Required:

• 2+ years continuous recent experience performing described job responsibilities
• Working knowledge of medical office procedures
• Proficiency with MS Office, databases and EHR systems
• Outstanding communication and customer service skills
• *Experience with Athena EHR system is preferred*