Phone Room Operator / Scheduler (Front Desk Hybrid) at Atlantic Retina Consultants – MELBOURNE, Florida

Job Summary:

We are seeking a dedicated and organized Phone Room Operator/Scheduler to join our team. This hybrid role supports both phone room operations and front desk coverage, ensuring seamless communication, efficient scheduling, and a positive patient experience from first contact through check-in.

We are willing to train the right candidate who is reliable, professional, and eager to learn in a fast-paced medical environment.

Key Responsibilities:

• Answer and direct incoming calls promptly and professionally
• Schedule and coordinate patient appointments accurately and efficiently
• Triage calls appropriately, including urgent patient needs and clinical concerns
• Provide clear communication to patients regarding appointments, instructions, and follow-ups
• Support front desk operations as needed, including check-in, insurance verification, and patient assistance
• Maintain accurate documentation of calls, messages, and appointments in the electronic system
• Collaborate with clinical and administrative staff to ensure smooth daily workflow
• Assist with general administrative tasks related to scheduling and communication

What We Offer:

• Supportive, team-oriented work environment
• Hands-on training and onboarding
• Opportunities for growth within the organization
• Competitive compensation and benefits

Skills and Qualifications:

• High school diploma or equivalent required
• Prior experience in a medical office, call center, or front desk role preferred, but not required
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working with phone systems, scheduling software, and electronic records
• Ability to handle sensitive information with professionalism and confidentiality
• Customer service-focused with a calm and positive demeanor
• Ability to work efficiently under pressure and adapt to changing priorities