COLLECTOR - AUSTIN at Texas Disposal Systems – Creedmoor, Texas

JOB SUMMARY

The Collector works under the direction of the Credit and Collections Manager for collection activity and the credit approval process. The collector is responsible for collection follow-up and for the analysis of collection activity.

CORE RESPONSIBILITIES

1. Collect on a specific portfolio of assigned accounts.
2. Research and resolve discrepancies and customer charge-backs by working with sales and the customers.
3. Assist in implementing credit and collection procedures.
4. Notify accounting of data entry errors that need correction.
5. Notify sales on account issues as outlined by Policy & Procedure.
6. Liaise between the customer and sales personnel to resolve customer billing complaints.
7. Maintain customer accounts and keep them reconciled.
8. Review the portfolio accounts’ unapplied cash report weekly and apply cash to accounts as necessary.
9. Provide weekly reports on the assigned accounts as directed by the Credit and Collection Manager.
10. Identify complicated accounts and recommend strategy to manager.
11. Submit quarterly bad debt write off recommendations to manager.
12. Provide back-up assistance for Credit and Collection Manager.
13. File bond claims, liens and intents-to-lien.
14. Provide internal and external customer service support and respond to requests within 24 hours.
15. Build and maintain professional relationship with assigned accounts.
16. Make sufficient outgoing calls on a daily basis to control delinquency with DSO of less than 40 days.
17. Assist with training new collection staff.
18. Contact customers regarding NSF checks and if necessary file NSF charge with the County.
19. Review the collection letter process monthly.
20. Review daily lock report.
21. Review the auto pay decline list and contact customers for correct credit card information and payment.
22. Other duties as assigned.

REQUIRED SKILLS & QUALIFICATIONS

• High school diploma or equivalent
• At least two years of commercial collections experience in a service- or retail-oriented environment or two years in a customer care-related environment;
• Proficiency with the Microsoft Office suite – i.e. Excel, Word, Outlook;
• Excellent verbal and written communication skills; and
• Excellent organizational skills.

PREFERRED SKILLS & QUALIFICATIONS

• Associate or College Degree
• At least three to five years commercial collections experience.