Patient Relations Representative in Warner Robins, Georgia at Houston Healthcare

To strengthen, personalize and enhance the relationship between the patient and the hospital by maintaining a specific, effective channel through which patients can seek solutions to problems, concerns and unmet needs. To act as a liaison between the patient, family and hospital staff during hospitalization providing necessary mediation to ensure patient rights are respected. The Patient Relations Representative will also serve as a liaison between the patient and the Risk Management Department in handling patient and/or family complaints. Representative will intercede in and handle as many patient/visitor complaints as possible before referring to Administration. To provide emotional support to patient families during major trauma, code, serious illness or death situations as deemed appropriate.

High School graduate or GED equivalent. One (1) year professional experience in public relations, social services, or related field. Patient Representative Experience or experience relating to individuals in stressful situations.

Self-directed with customer service, problem solving/resolution, conflict management and consensus-building skills. Ability to use independent judgment in the coordination of complex issues. Written verbal and non-verbal communication skills using tact and diplomacy. Able to prioritize and multi-task. Interpersonal relationship skills. Computer and organizational skills. Able to handle stressful and traumatic situations.

Successful candidates will be subject to criminal background and drug screens.

EOE/AA/Females/Minorities/Veterans/Disabled