PH - Customer Service Specialist at unifyCX – Metro Manila
unifyCX
Metro Manila, Philippines
Posted on Oct 21, 2025
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About This Position
UnifyCX is looking for an extraordinary Customer Service Specialist to join our motivated and ambitious team.
What Will You Do?
As a Customer Service Specialist, you are responsible to help support and empower customers as they seek guidance in navigating HRIS products.
This position will interact with existing customers supporting their needs and working through queues to support HRIS products. You will provide world-class service for customers in every interaction and stay updated on new systems and/or enhanced functionality within existing HRIS systems.
Ideal candidates for this position will be agile and flexible in a fast-paced environment. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction.
In this position you will:
- Support customer interactions performing basic functions within the application in a team setting in a contact center environment.
- Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent, and less complex issues by developing solutions to customer questions.
- Support customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage.
- Monitor and proactively identify actions needed to correct issues as they arise.
- Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party.
- Follow defined process to escalate items as needed.
- Document and manage cases within applicable systems by reviewing, updating, and closing daily.
- Leverage resources for troubleshooting solutions to client questions.
- Must be able to meet or exceed expectations with schedule adherence.
- Meet or exceed productivity goals including case closure while balancing quality of each interaction.
Who You Are:
To be considered, candidates are expected to have the following:
Required Qualifications:
- 1 year Customer Service role in a Call Center setting
- High School Diploma or Equivalent
- Proficient in English for verbal and written business communications
- Proven excellence in customer service and relationship-building skills
Preferred Qualifications:
- At least 2 years of experience in the BPO industry is preferred
- Effective organizational skills proven in a fast-paced, service-oriented position
- Familiarity with HCM software, including the ability to troubleshoot software configurations
- Ability to interface with multiple departments, multi-task, think on your feet, and work independently
- Excellent understanding of Operating Systems and MS Office products
- Ability to effectively solve problems by balancing detailed questions with creative solutions
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Frequently asked questions about this position
Job Location
Metro Manila, Philippines
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Job Location
This job is located in the Metro Manila, Philippines region.