Loan Servicing Specialist I at First Southwest Bank – Multiple Locations, Colorado

Position Description: Primarily responsible for servicing loans for First Southwest Bank. Provides outstanding customer service and loan servicing for multiple loan types. Has a thorough understanding of the complexity of each type of loan and the servicing and reporting requirements that support them. Position Responsibilities: Analyze and complete loan maintenance requests including but not limited to reversing and posting payments, waiving fees, researching frontline loan inquiries, completing no-doc loan modifications and/or collateral releasees, reissuing 1098 forms. Confirm proper approval was obtained for each servicing request. Post closing responsibilities including loan enrollments and reporting for special loan programs (Climber, CHFA, On-Bill, etc.) and assistance with booking quality assurance reviews. Involvement in collateral perfection and process lien extensions on UCC and chattel collateral, as well as ensure all other collateral perfection steps are completed to minimize exposure to the bank. Responsible for the loan paid-out process in accordance with regulations and service level standards involving quoting payoffs, posting payoffs, issuing overpayment refunds, releasing liens, vault file handling, and correspondence with borrowers. General servicing duties payment loan postings and related cash management batches, billing/statement work, quoting and processing payoffs, assessing fees. Collaborate with frontline teammates and vendors to follow up on technical exceptions Assist with review of title work, insurance, and final collateral valuations to ensure approval conditions are satisfied. Assist with the USDA LINC reporting for Community Fund loans. SECONDARY FUNCTIONS: Proficient use of the loan origination system, loan processing software, Vendor websites, and the banks core system. Attend commercial & consumer processing trainings as scheduled Minimum Qualifications: MINIMUM QUALIFICATIONS: -

Effective written and oral communication skills.

Solid interpersonal skills including listening skills.

Strong planning and organizational skills.

Ability to multi-task with attention to details.

Excellent flexibility and adaptability in a changing environment with expected and unexpected events.

Excellent problem solving and decision-making skills.

Ability to implement high levels of quality control.

Ability to maintain dependability and trustworthiness.

Computer skills required

Pleasant disposition which gives a positive image of the bank to customers and prospects.

Knowledge of loan documentation requirements.

Physical Demands and Work Environment:

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Additional Information:

BSA REQUIREMENTS: