Member Experience Associate at YMCA of Greater Flint – Flint, Michigan

Engage people in ways that:

Welcome: Smile, greet people by name, introduce yourself

Connect: Ask questions, share stories, introduce people to other staff and members

Support: Affirm and encourage staff and members

Invite: Share opportunities to get involved and give back to the community

• Welcome, greet, and check in all members and guests and acknowledge those exiting the facility. Receive telephone calls and provide membership and program information to callers.
• Be Knowledgeable and communicate with members and guests regarding program information, membership policies and procedures, and building schedules.
• Process new and renewal membership payments, register members and participants for all classes and programs, and update member information.
• Monitor the behavior of members and guests to ensure their safety; communicate with emergency dispatchers during an emergency and provide first aid as requested.
• At all times, model, reinforce, and abide by the YMCA core values of Caring, Honesty, Respect, and Responsibility and the YMCA Code of Conduct.
• Maintain strict confidentiality of all membership information.
• Perform daily closeout and a cash balance of money received during the shift and balance the cash drawer.
• Monitor the coffee station and prepare and serve coffee as needed.
• Keep the membership area and lobby area organized, clean, and functional.
• Participate as requested with the annual Partner with Youth Campaign
• Attending all staff meetings and training as required
• Flexible availability per agreement upon hire
• Adheres to all YMCA of Greater Flint policies (including the appearance policy), procedures, rules, regulations, and best practices.
• Other duties as assigned.

• Work effectively under stress
• Make good decisions and judgments
• Work well with people in ways that promote our cause
• Engage people in cause-driven way-welcome, connect, support, invite
• Operate powered equipment
• Proficient in operating a computer
• Speak clearly (Fluent English)
• Read & write (English)
• Stand/Sit/Walk
• Bend/stoop/twist/push/pull
• Use cleaning chemicals
• Lift over 25lbs
• See clearly
• Work in air-conditioned and non-air conditioned area
• Work in areas with noise level over 50 decibels