Customer Success in NYC & Austin at Gem (Oats) – New York, New York

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The pay band for NYC and Austin is [$30,000-$70,000]The Team & Role

• Gem engineers work closely with product managers and designers to influence product direction, company roadmap, and business outcomes.
• We stay close to customers by joining customer calls, and reading customer feedback.
• We enjoy shipping features, moving fast, and being scrappy
• We are receptive to feedback and continuously work on improving both our product and our craft
• All of Gem engineering works out of our San Francisco office.

Read more about our company values: https://blog.gem.com/what-its-like-to-work-at-gem

What you’ll do day-to-day:

• Embody our company values of ownership, velocity, customer centricity, diversity and transparency
• Own product features end-to-end alongside your product manager, engineering manager and designer
• Work primarily with Typescript, React, Python, GraphQL, Node, PostgreSQL
• Stay close to our customers
• Collaborate with engineers on your team and across Gem. For e.g. give and receive code reviews, review data model and architecture decisions
• Influence decisions and have direct impact on business outcomes

About you:

• You have 1-4 years of industry experience as a software engineer or software engineering intern, shipping user-facing features or products
• You move with velocity, and invest in improving your craft
• You are good at driving solutions by communicating and working cross-functionally
• You are energized by collaborating in-office with your peers

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