Customer Relations Specialist (Part Time, Provo) at Utah Transit Authority – Salt Lake City, Utah
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About This Position
Description
Are you a natural problem solver? Do you enjoy helping people? We have a great part-time opportunity that offers paid time off, paid holidays, and more!
The ideal candidate for our Customer Relations Specialist position will enjoy learning new things and solving challenging problems while assisting customers with a variety of issues and concerns.
Responsibilities will include:
Maintaining operations of a customer service center including customer interactions, information, concerns, lost and found, fare media inventory, financial transactions, and coordinating office maintenance.
Providing customers with up-to-date information about UTA service subjects
Handling customer complaints
Distributing transit schedules
Selling fare media directly and through outlets
Working within the organization as a customer advocate to ensure that concerns are addressed and responded to timely.
Working closely with other department representatives and division leaders to identify root causes of customer service issues and to develop solutions to improve service quality and mitigate problems
The Customer Relations Specialist position is staffed in our Customer Service Center in Provo.
Shifts are part time, Monday through Friday from 2-6pm
During your paid training, which lasts 4-6 weeks, you shifts may be slightly different.
EXPERIENCE/EDUCATION
Two years working with the public in customer service. Preferred experience in investigating and resolving customer complaints.
One year experience handling and reconciling cash and being in a position of trust with demonstrated self-management.
Associate’s degree in Business Management or a related field. (In lieu of a degree, 2 additional years of experience working with the public in customer service will be considered.)
KNOWLEDGE/SKILLS
Basic proficiency in MS Outlook, Word, and Excel.
Type 40 WPM and ability to speak a second language preferred.
To carry out essential functions of the position, a valid Utah driver’s license may be required, with no more than 4 moving violations in the past 3 years and no more than 1 violation of driving under the influence of alcohol and/or drugs within the last ten years.
This job requires an initial and annual credit check.
This job requires regular and predictable attendance.
- OR -
An equivalent combination or relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
As a part-time Administrative Employee, your Total Rewards Benefits Package will include:
11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.
10 paid holidays and two (2) floating holidays per year.
Training, development, and career advancement opportunities.
Employee assistance program – includes counseling, legal services, financial planning, etc.
457 Contribution Plan, available for immediate contributions and company matching.
Free transit passes for employees, their spouses, and their dependent children.
UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
Discounted cell phone plans with T-Mobile and AT&T.
Pet insurance plan options (tailored plan coverage based on pet’s health and needs).
Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.
Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.