Service Excellence Coordinator at Valleywise Health System – Phoenix, Arizona

Under the general direction of the Director of Quality and Regulatory, the Service Excellence Coordinator proactively engages with patients to identify and resolve potential issues before they become complaints. This position role models service standards and service recovery, mentors, and supports staff and department leaders to address concerns and complaints at the point of service. Manages complaints and grievances promptly, collaborating with department managers and directors, staff, and providers to prevent complaints from escalating to grievances. Ensures reports are filed and follow-up with patients completed within defined timelines. Supports Patient rights and responsibilities. Demonstrates creative problem-solving with a focus on service excellence, teamwork, and collaboration.