Health Systems Change Specialist at National Jewish Health – Remote, Colorado

Position Summary
Health Systems Change Specialists provide technical assistance through assessment, education, and supporting healthcare providers to improve clinical workflows for nicotine dependence treatment. The specialist builds relationships with clinic staff to guide effective and efficient processes, and provide feedback on treatment referrals.

Essential Duties

1. Provides technical assistance through training brief intervention for treating nicotine dependence, guiding workflow modification for process improvement, and performance monitoring of treatment referrals.
2. Assess training needs and deliver training to advocates of health systems change as determined by state clients and the program manager. Works with program manager to create, refine and update training materials and education resources.
3. Collects and analyzes key performance indicators for inbound treatment referrals to generate and send feedback reports to healthcare providers and staff. With the program manager, identify trends, prioritize and conduct proactive outreach to assess technical assistance needs.
4. Initiates and cultivates relationships with healthcare staff. Educates and guides healthcare providers and staff to improve workflow using quality improvement methods via multiple channels of communication including print, email, telephone, live virtual and live in-person, or others as required.
5. Document clearly and with accuracy the delivery of technical assistance and trainings delivered into program software.
6. Performs administrative tasks related to program documentation and delivery. With program manager, provides reports to demonstrate program delivery effectiveness and efficiency in key program activities.
7. Collaborates with quitline staff to ensure up-to-date information on program offerings and maintain knowledge of best practices for treatment of nicotine dependence.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
3. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
4. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
5. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
6. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.
7. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
8. Problem Solving: Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations.

Supervisory or Managerial Responsibility
None

Travel
Up to 25%

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: Bachelor’s Degree required. A degree in Psychology, Social Work, Public Health or other Human Services field preferred.
2. Work Experience: Two years experience in healthcare with exposure to clinic processes, quality improvement methods such as PDSA, and/or health education. Experience working with customer databases preferred.
3. Special Training, Certification or Licensure: None

Salary Range: $58,656.00 - $77,572.56

Work Setting: This is a fully remote position available to candidates residing in Arizona, California, Colorado, Florida, Hawaii, Illinois, New York, Texas and Wisconsin.

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.