Women's Crisis Center Coordinator Evening (FT) at Rockford Rescue Mission – Rockford, Illinois

MONITOR THE DELIVERY OF SERVICES TO CRISIS CLIENTS

• Read staff log and guest files when coming on shift.
• Serve as receptionist by answering the phone and door.
• Monitor meals, snacks, and clean-up of crisis guests.
• Supervise guest intake and departure.
• 5nform Case Manager of clothing needs.
• Assess the physical, emotional, and spiritual needs of crisis guests; intervening whenever possible and referring when appropriate.
• Keep office clean and straightened.
• Assist volunteers on your shift.

CLERICAL RESPONSIBILITIES

• Document all activities.
• File appropriately (i.e., daily log book, incident reports and guest files).

UPHOLD A STANDARD WITH ALL CRISIS GUESTS, VISITORS, VOLUNTEERS AND CO-WORKERS THAT ALIGNS WITH PROGRAM EXPECTATIONS AND EXHIBITS CHRISTLIKENESS

• Counsel those individuals that fall short of meeting the program and spiritual expectations.
• Model Christ through your actions and words as you seek to help these individuals overcome conflict.
• Look for opportunities to make referrals for case management.
• Be vigilant for any inappropriate behaviors, i.e., smoking, drugs and/or alcohol possession or use, threats, or physical violence, thievery and/or weapons.
• Exhibit non-threatening conflict resolution amidst guest disputes.
• Enforce program principles and procedures in a spirit of compassion and respect.
• Document any and all corrective actions; filing where designated and routing copies to Homeless Services Supervisor when appropriate.

MAINTAIN A SAFE AND SECURE PHYSICAL ENVIRONMENT

Conduct random checks to make sure everything is safe and secure. Make sure guests are in their appropriate beds after hours. Document information regarding guests returning after curfew.

• Manifest vigilance in helping to prevent any accidents, acts of violence, and/or any crisis situations occurring.
• Note any hazards or potentially hazardous situations and either correct or refer them to the Case Manager or Supervisor.
• Notify appropriate local emergency personnel (medical, mental health, law enforcement, fire department, etc.) when needed.
• Defuse all incoming crisis telephone calls and document for follow up.

ADDITIONAL RESPONSIBILITIES

• Attend monthly staff meetings.
• Attend any internal/external training or seminars as suggested by Supervisor.
• Attend any required first aid, CPR, and/or fire safety training as scheduled by Homeless Services Supervisor.
• Monitor medicines needed by guests.
• Release staff to take breaks.
• Perform related work and other duties when required and as assigned.

SPIRITUAL RESPONSIBILITIES

• Take every opportunity to share the Gospel of Jesus Christ with others.
• Provide spiritual encouragement to staff, volunteers, guests, and
• residents.
• Invest in the spiritual development of staff, guests, residents, and donors.
• Pray for and with staff, volunteers, guests, residents, and donors.
• Ensure actions and policies reflect the Christian values and purpose of the
• Mission.
• Handle relational conflicts according to the Staff Covenant of Romans
• 12:18 and Matthew 18:15-19
• Memorize monthly Scripture, Mission Statement, and Mission Core
• Values.
• Participate in corporate prayer and Scripture reading, staff chapel
• services, and all spiritual gatherings.
• Support and attend annual mandatory Evangelism In Service training to
• grow in knowledge of leading others to faith in Christ.
• Participate in annual spiritual growth training through organization
• selected curriculum.

QUALIFICATIONS

• Minimum requirement High School Diploma or GED.
• Must have a strong personal relationship with Jesus Christ.
• Must demonstrate compassion toward the poor, needy and homeless.
• Must manifest Christian character traits of integrity, trustworthiness, responsibility, etc.
• Must display respect, gentleness and accountability when interacting with the crisis guests.
• Must be teachable and function as a team player, willing to resolve conflicts with others in the appropriate and acceptable manner.
• Must use good judgment.
• Must be punctual.
• Must be able to follow verbal and written instructions.
• Must engage in safe and healthy work practices, both on the premises and off-site facilities. Must take an active part ensuring the safety, health and well-being of all of our staff, volunteers, and Mission guests.
• J03 license required within 90 days of hire.