Account Manager - Sales at Fastsigns Everett-Lancaster-York – Everett, Washington

Position Title
Account Manager - Sales

Employment Status & Work Hours
Non-Exempt, Full-Time, Remote
Monday to Friday, 8:00 AM to 4:30 PM

Position Summary
Do you speak fluent client? Love a great win-win deal? Thrive on making others happy and hitting ambitious sales goals? You might be exactly who we’re looking for.
At Fastsigns Everett, Lancaster, York, we don’t just sell – we solve, support, and spark long-term relationships. We’re searching for an Account Manager to join our rockstar sales team and help keep our clients smiling, engaged, and coming back for more.

Compensation & Benefits
● Starting Wage: $29.36 per hour + commission eligibility
● Comprehensive benefits include Medical, Dental and Vision Insurance
● Various voluntary insurance benefits including short-term disability, life ad&d, critical illness, accident
● 401(k) Retirement Plan with employer match
● Paid Time Off: Accrue up to 120 hours per year
● 7 paid holidays plus 1 Floating Holiday
● Opportunities for career advancement

What You'll Do
● Manage assigned client accounts daily by handling information requests, coordinating orders, and addressing customer needs.
● Serve as the primary point of contact for clients and maintain strong, ongoing customer relationships.
● Build deep customer partnerships by developing a strong understanding of each client’s objectives and priorities.
● Resolve customer issues, complaints, and conflicts in a timely and professional manner, ensuring positive outcomes.
● Manage a portfolio of accounts to support long-term success and client retention.
● Present and promote our full suite of products and services to new and existing customers.
● Set, track, and support sales account targets aligned with company objectives.
● Monitor sales performance metrics, including quarterly results and annual forecasts.
● Identify opportunities for growth and recommend actions to improve sales performance.
● Work closely with internal teams to ensure a seamless customer experience and consistent service delivery.
● Maintain accurate and up-to-date client activity and communication records.
● Provide backup support for team coverage as needed to ensure continuity of service.
● Perform other duties as assigned.

Who You Are
● A relationship-builder who thrives on supporting clients and keeping accounts running smoothly.
● A confident communicator with strong written, verbal, and professional presentation skills.
● A solution-oriented problem solver who can handle customer concerns with speed and professionalism.
● Organized, detail-driven, and comfortable managing multiple priorities in a fast-paced environment.
● A team player who can also work independently and take ownership of results.

Required Qualifications
● Associate’s degree (or equivalent experience) in Business Administration or a related field.
● 3+ years of relevant experience in account management, client services, customer support, customer success, or a related role.
● Strong customer service, communication, and relationship management skills.
● Proven ability to meet deadlines with strong organization, time management, and attention to detail.
● Strong analytical, problem-solving, and conflict resolution skills.
● Experience with administrative processes including managing electronic files, data, and records.
● Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) and CRM software or similar tools.

Preferred Qualifications
● Bachelor’s degree (or equivalent additional experience).
● Experience managing a portfolio of accounts to support retention and long-term growth.
● Familiarity with sales targets, forecasting, reporting, and tracking performance metrics.

Get to Know Us Come be a part of the #1 FASTSIGNS location globally, right here in Lancaster/Everett!

Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.

What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and we can’t do it without the best people and team.

We are looking for a passionate co-worker, great communicator and an excellent person to be a critical part of our team; someone special to take REALLY good care of our craft and customer. Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen a culture of –
● Communication (the key to our success)
● Performance (help us grow as individuals and as an organization)
● Kindness (a place where everyone can thrive) as the foundation on which to build.

Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process. We’ve built something special; perhaps you can be part of it.

The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.