Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade at Jaguar Land Rover South Dade – Palmetto Bay, Florida

Overview

Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist to join our team! This team member must be flexible to work weekends and holidays, if needed.

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities
Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.

Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.

Assist in uploading factory parts invoices

Assist in uploading / reviewing dealer tire invoices to DI

Process vendor invoices for parts (creating purchase orders ad submitting for payment)

Provide and deliver the highest standards of service to our customers and provide assistance as needed.

Works closely with salesperson

Transmit information or documents to customers, using computer, mail, or fax.

Hear and resolve complaints from customers or the public.

Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Process and prepare memos, correspondence, or other documents.

Participates in required training

Keep a current record of staff members' availability.

Maintain lobby or reception area clean, neat and well organized.

Maintains an organized, clean and safe work area

Complies with company’s policies and procedures

Other duties as assigned

Qualifications

Education: High School Graduate or General Education Degree (GED): Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements:

Bilingual in English and Spanish is required.Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled.

WORK ENVIRONMENT

The work environment is extremely fast paced and energetic.