Bilingual Senior Loan Processor at Austin Telco Federal Credit Union – Austin, Texas

Bilingual Senior Loan Processor| Location: 11149 Research Blvd, Austin, Tx 78759|Schedule: Monday–Friday, 8:00am-4:30PM

Austin Telco Federal Credit Union is looking for a detail-driven, member-focused Bilingual Senior Loan Processor who excels in consumer lending, problem-solving, and delivering exceptional service. If you’re ready to bring your lending expertise to a supportive, community-focused environment, this is the place for you.

• Process loan applications, credit reports, and supporting documentation
• Assist members in person and by phone with loan inquiries, closings, and services
• Handle loan fundings, advances on lines of credit and Visa cards, and lien/title releases
• Provide overrides and account assistance to staff
• Resolve complex member issues with professionalism and accuracy

• Audit completed loan files for accuracy and completeness
• Ensure lending policies, procedures, and system requirements are followed
• Maintain high standards of documentation quality and compliance
• Support cross-departmental needs and collaborate with leadership as required

• Mentor and train team members in the absence of management
• Serve as a resource for lending questions, processes, and system navigation
• Support a positive, accountable, member-focused culture within the lending team

• High school diploma required
• Minimum 3 years of consumer lending experience in a financial institution
• Bilingual in Spanish and English (written and verbal)
• Full understanding of lending policies, procedures, and systems
• Ability to work independently and resolve complex member issues
• Strong organizational, communication, and documentation skills
• Proficiency in Microsoft Word and Excel
• Reliable attendance and commitment to member service excellence

• Medical, dental, vision, disability, and life insurance
• Optional coverage for critical illness, legal support, and more

• Federal holidays
• Vacation and sick leave
• Special paid days for birthdays, work anniversaries, and other milestones

• 401(k) with company match
• Pension plan to support long-term financial goals

• Volunteer opportunities
• Credit union-sponsored events
• A supportive, mission-driven culture that puts people first

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.