Coordinator, Norton Medical Group - Access Center, Days at Norton Healthcare – Louisville, Kentucky

Location: Louisville, Kentucky
Job Category: Information Systems
Job ID: 151248
Facility Group: Norton Medical Group
Job Description

Responsibilities

Bi-lingual in Spanish & English speaking preferred.

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

Responsibilities:

• Scheduling medical provider appointments for patients within medical primary care and specialty offices

• Scheduling appropriately based upon clinical protocols, availability, and payor source

• Acting as a liaison between patients and physician offices

• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care

• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests

• Supporting physician offices through management of designated work-queues

• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

We provide comprehensive on the job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply or reach out to recruitment@nortonhealthcare.org to learn more.

Required:

• One year customer service experience with external and/or internal customers

Desired:

• Bi-lingual in Spanish & English speaking preferred

• One year experience in a medical office

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Screening requirements:

• Background check
• License & education verification
• Employment reference verification
• Drug Screen

Norton Healthcare offers a competitive benefit package, including:

• Paid vacation, sick days and holidays
• Paid parental leave
• 403b/401k retirement plan
• View more: Benefits Guide
• Medical, Dental, and Vision Insurance

Discover meaningful career opportunities at NortonHealthcareCareers.com.
Norton Healthcare Careers - Together, We Will.

Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system is Louisville's second largest employer, with more than 20,000 employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Norton Healthcare strives to make the Norton Healthcare Careers site accessible to all job seekers. If you're a candidate with a disability, we will make reasonable efforts to accommodate your needs during the application process.

If you have a disability and need to request a reasonable accommodation, email recruitment@nortonhealthcare.org

Equal Employment Opportunity is the law.