Customer Service & Fulfillment Support at Helm Incorporated – Owings Mills, Maryland

Target Marketing Group, a Helm Company, is growing, and we’re looking for a detail-oriented, customer-focused professional to join our team! If you enjoy working in a fast-paced, collaborative office environment and take pride in keeping orders, details, and customer communications running smoothly, this could be a great fit for you.

We have roles that support customer service and fulfillment operations, helping ensure a seamless experience for our clients, vendors, and internal teams.

What You’ll Do

• Support customer service and/or fulfillment processes from order entry through delivery
• Input, track, and manage orders with accuracy and attention to detail
• Communicate with clients and customers regarding order status, artwork approvals, shipping updates, and delivery confirmations
• Coordinate with vendors and internal teams to resolve order issues, shortages, damages, or returns
• Assist with SKU setup, stock reviews, and order/program tracking
• Review artwork, branding, and personalization details to ensure accuracy and compliance
• Maintain clear documentation and order notes for internal follow-up
• Provide administrative support to Account Executives and team members as needed
• Contribute to a positive team environment by supporting shared goals

What We’re Looking For

• 2+ years of customer service or administrative support experience
• Strong organizational, multitasking, and time-management skills
• Excellent written and verbal communication skills
• High level of accuracy and attention to detail
• Ability to work independently and collaboratively
• Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint)
• Familiarity with order systems, inventory, or fulfillment processes is a plus
• College degree preferred but not required
• Positive attitude and willingness to adapt in a dynamic work environment

What We Offer

• A dynamic, office-based work environment
• Opportunities for professional growth and development
• A collaborative and supportive team culture