Customer Success Representative at Transport Management Services – Chattanooga, Tennessee

The Customer Success Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments, optimizing load execution, and maintaining accurate data integrity to support revenue growth and customer satisfaction.

Responsibilities

• Collaborate with Planning, Carrier Sales and Fleet Management to maximize utilization and revenue.
• Meet specific assigned load count goals to drive company revenue growth.
• Solicit freight from assigned customer base via phone and email.
• Monitor and report on customer commitments to ensure commitments are met.
• Ensure customers with drop pools have sufficient equipment to meet demand.
• ⁠Monitor and trace shipments to ensure loads are running on schedule.
• Provide proactive communication in the event a delay occurs that would affect meeting service requirements.
• Ensure all pertinent load information is gathered and stored within the system accurately.
• Research and record accurate service data to be used in presentations for internal reporting along with external reporting to customer.
• Coordinate with Sales, Planning, Carrier Sales and Fleet teams to ensure load plans are executed and customer expectations are met.
• Maintain data integrity in all programs while managing daily responsibilities.

Knowledge, Skills, and Abilities

• Excellent communication skills a must; verbal and written.
• Have a growth mindset in an effort to drive revenue and profitability
• Efficient understanding of Microsoft Office (Outlook, Word and Excel).
• Ability to manage competing priorities in a fast paced and demanding environment.
• Highly organized, comfortable with prioritizing, and making decisions with good discernment.
• Ability to work independently with minimal supervision or function in a team environment sharing responsibilities, roles and accountability.
• Must be a team player.
• Have a good understanding of geography and interstate system in the United States.
• Be able to calculate transit and understand time zones.
• Adaptability and creative problem-solving skills are a must.

Education/Experience

• Bachelor’s degree in supply chain management, business administration or similar field quired. 1 year of relevant experience may be substituted for each year of education required.
• Previous customer service experience preferred.
• Experience in the logistics industry preferred.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $45,007.59-$69,574.81
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor