J1 Rooms in New Orleans, Louisiana at The Windsor Court

Position Overview:
We are seeking a motivated and service-oriented J-1 Intern/Trainee to join our Rooms Division team. This program offers hands-on experience across key guest-facing departments, including Front Office, Guest Services, and Communications. The ideal candidate is eager to learn, culturally curious, and passionate about delivering exceptional hospitality experiences.

Program Structure (Rotational):
Participants will rotate through the following areas:

• Front Office: Guest check-in/check-out, reservations support, cash handling, and problem resolution
• Guest Services: Concierge assistance, guest relations, amenity coordination, and service recovery
• Communications: PBX operations, call handling, guest request coordination, and internal communication flow

Key Responsibilities:

• Provide warm, professional, and personalized service to all guests
• Learn and follow brand and property service standards
• Assist with daily operations in each assigned department
• Handle guest inquiries, requests, and concerns promptly and effectively
• Maintain clear and professional communication with team members and leadership
• Support operational needs, including peak business periods, weekends, and holidays
• Demonstrate adaptability while rotating between departments

Learning Objectives:

• Develop a comprehensive understanding of Rooms Division operations
• Build strong guest service and communication skills
• Gain exposure to hospitality systems and service standards
• Strengthen problem-solving and conflict-resolution abilities
• Understand cross-department collaboration within a hotel environment

Qualifications:

• Currently enrolled in or recently graduated from a Hospitality, Tourism, or related program
• Eligible for a J-1 Visa (Intern or Trainee category)
• Strong interpersonal and communication skills
• Professional appearance and demeanor
• Ability to work in a fast-paced, multicultural environment
• Flexible schedule, including weekends and holidays
• Previous hospitality experience is a plus, but not required

Program Benefits:

• Hands-on training in a full-service hotel environment
• Exposure to multiple Rooms Division functions
• Mentorship from experienced hospitality leaders
• Cultural exchange experience in the United States
• Opportunity to develop career-ready skills in hospitality