Operations Manager in Neptune, New Jersey at MonmouthCares Inc

Key Responsibilities

Wraparound & Care Management

• Supervise Care Manager Supervisors to ensure quality standards and effective supervision practices
• Ensure Wraparound principles are reflected in Individual Service Plans (ISPs) and WFAS outcomes
• Collaborate on enrollment processes, including youth involved in the juvenile justice system
• Partner with internal teams to identify community resources and monitor provider quality
• Enhance systems and tools to improve care management efficiency and fidelity
• Monitor performance metrics and implement quality improvement initiatives

Compliance & Quality Assurance

• Ensure compliance with Medicaid regulations and standards
• Partner with Quality teams to conduct audits and maintain regulatory readiness
• Ensure adherence to CARF standards, policies, and procedures
• Support record requests, including electronic health records and HIPAA compliance

Staffing & Talent Development

• Recruit and retain high-performing care management staff
• Develop leadership pipelines through stretch assignments and mentorship
• Promote cross-training and sharing of best practices

Team Leadership & Collaboration

• Build high-performing teams through coaching, training, and consistent supervision
• Recognize and reward employee achievements
• Serve as backup for leadership roles as needed
• Collaborate with System of Care partners to improve processes and outcomes
• Participate in on-call support rotation

Process Improvement & Technology

• Establish and track performance metrics to drive continuous improvement
• Partner with Technology teams to optimize tools and reporting capabilities

Required Knowledge

• Intellectual/developmental disabilities
• Substance use disorders
• NJ Children’s System of Care (CSOC)
• Wraparound model and WFAS
• Child behavioral health, child welfare, and juvenile justice systems
• Mental health diagnoses and treatment approaches
• Cultural competence and diversity considerations
• Relevant laws and regulations

Skills & Competencies

• Strong leadership and people management skills (coaching, feedback, conflict resolution)
• Excellent written and verbal communication
• Critical thinking and problem-solving abilities
• Change management and process improvement
• Ability to manage complex and high-pressure situations
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Qualifications

• Master’s degree in Social Work, Counseling, or Psychology
• Active NJ license (LCSW or LPC required; LSW or LAC considered if pursuing clinical licensure)
• Minimum 4 years’ experience within NJ Children’s System of Care
• Minimum 4 years of supervisory experience in behavioral health, child welfare, special education, or juvenile justice