Intake specialist Legal GV at Distro – Chihuahua

Intake Specialist

Location: Chihuahua, México

Shift: Availability Monday to Sunday with two continuous days off. Possible days off include Friday-Saturday, Saturday-Sunday, or Sunday-Monday. No rotating shifts; assigned schedule is fixed. Work hours between 6:00 am and 10:00 pm within Mexico time zone.

Job Description:

• Serve as the first point of contact for the firm

• Answer calls professionally and empathetically

• Document and resolve inquiries thoroughly

• Provide excellent client service

• Pay close attention to detail

• Retain and document client and provider information

Responsibilities:

• Conduct consultations for potential cases

• Electronically sign up new clients

• Set initial clinic appointments

• Review inquiry calls and emails

• Process and file legal documents

• Meet walk-in clients and communicate with partner firms

• Enter data and document cases

Secondary Duties:

• Collaborate with other departments

• Connect clients with legal teams

• Direct calls from insurance or medical providers appropriately

Minimum Qualifications:

• 1+ year experience in customer service or call centers (BPO)

• Bilingual in English and Spanish

Qualifications:

• Ability to multi-task in a fast-paced environment

• Strong organizational and technical skills

• Proficiency with Microsoft Word, Outlook, DocuSign

• Experience handling office equipment

• Excellent client service skills

• Ability to stay calm under pressure

• Empathy and sympathy for clients

#SolvoGlobal

#LI-PROMOTED

#LI-Onsite