Customer Service Representative at Distro – Nairobi

About the Role Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support. You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships. Key Responsibilities Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support. Manage a high volume of calls while maintaining quality and professionalism. Provide accurate, clear, and timely information to customers. Build rapport quickly and maintain a positive, customer-focused experience. Use established communication templates to ensure consistency and efficiency. Accurately document all customer interactions in internal systems. Collaborate with team leads, quality, and training teams to meet performance expectations. Adhere to schedules, performance metrics, and operational guidelines. Maintain professionalism and courtesy in all customer interactions. Demonstrate flexibility to work different shifts, including evenings and weekends.

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