Customer Care Representative at Metergy Solutions – Toronto, Kansas

About Metergy Solutions Inc. (Metergy)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. Were a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North Americas most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergys clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the worlds largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we dont just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. Thats why were thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace thats respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. Were proud of who we are and even prouder of where were headed.

The Customer Care Representative serves as a recognized subject matter expert, responsible for resolving complex billing issues, customer escalations, and nonroutine service challenges requiring advanced analysis, sound judgment, and deep system knowledge.

This role is designed for experienced professionals who demonstrate strong critical thinking, exceptional attention to detail, and leadership behaviors without direct authority. In addition to case resolution, contribute to continuous improvement, knowledge sharing, and process optimization, supporting both operational excellence and team capability building.

This is an hourly rate with ability to go from temporary to permanent.

This posting is for an existing vacancy.

Metergy does not use artificial intelligence (AI) to screen, assess, or select candidates.

Metergys recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicants accessibility needs due to disability and are available upon request.